MTN South Africa Jobs- Customer Representative Job Vacancy in Midrand

  Job Title: Customer Service Representative-Crown Mines
South Africa , Midrand

Job Mission

Walk-in Centre with the Regional High Volume Repair Centre Superior customer service using MTN SP systems and processes To operate within defined parameters as set out in the Policies, Processes and Procedures

KPA Duties

oHVRC Walk-In Center: oAccountable for cash and stock oAccountable for stock shortages oIdentify issues and resolve oTime, queuing time, accuracy, and productivity. oProvide consumer advice and education in respect of repairs / share product knowledge oBook-in and receipt all handsets received for repair onto the relevant system immediately with minimal carry over as per policy. oAssign all handsets to correct technical resources within staging. oDispatch all handsets from the HVRC as per policy. oCall clients to confirm costs and request payments as per policy. oRecord all actions handled on the relevant systems. oRespond to and resolve customer queries. oProcess repairs within the HVRC to reflect the correct action status. oEnsure accuracy with regard to all data captured on all systems. oCompile and present daily productivity reports. oAchieve the daily targets set by management with regard to specific job functions. oCompile all reports requires by management within the set timeframes. oCompile orders and get related quotations. oSort and file all documents relevant to your work area. oPack and prepare all filing for metro-filing to store. oFast track all problematic customer issues with regard to inventory to the WIC Supervisor on a daily basis. oAll and any other general office administration that may be required on a daily basis. oEnsure that all SLA’s are adhered to specifically with regards to turnaround times (TAT) oEnsure that all PPPs are maintained and adhered to within your work environment. oOpen, regular and concise communication to be kept at all times. oCoaching of fellow staff members

Requirements

Education: Matric
Experience: Computer literate Customer service experience
Skills / physical competencies: Communication Ability to deal with irate clients Accuracy in handling cash Attention to detail Interpersonal skills Analytical skills Problem solving and negotiation skills Computer literacy Strong administration skills Ability to learn quickly Behavioural qualities: Ability to handle stress Ability to listen Customer focus Friendly Honest Dedicated Team player Ability to handle fast pace and rapid change

Reference No:CSSO/ZM/HR/003
Position Type: Permanent
Affirmative Action: N
Salary: -
Additional:

Applications close 2012-08-10

http://www.mtn.com/Careers/Pages/Vacancies.aspx

Deadline: 10th Aug 2012