Job Title: SSO SME Manager
Job ID ITD-0479502 Job type Full-time Regular
Work country South Africa Posted 13-Apr-2012
Work city Johannesburg Job area IT & Telecommunications (non consulting)
Travel 10% travel annually Job category Project Management
Business unit GeoSrvDelivery Job role Service Delivery Manager
Job role skillset Service Line Subject Matter Expertise
Commissionable/Sales-Incentive jobs only No
Job description
The SSO SME Manager will be responsible for the following:
People and task manage the SSO Subject Matter Expert team (Level 3 support)
o Create positive and inspiring climate to enable high performing teams
o Have working knowledge of FWB, SDM, GSAR & GTTA
Service Delivery Management:
Meet SLA Targets
Projects performed within budget, on time, according to agreed scope, with customer satisfaction
Compliance Management: Maintain Satisfactory compliance posture
Provide management leadership across the SME team by:
Communicating first hand knowledge of clients and consultants views of IBM Services and using this knowledge to ensure that IBM becomes the most essential company to our clients and the world.
Understanding the processes and procedures involved in teaming with others, such as: Transition, Delivery and Industry personnel
Communicate decisions and action items clearly and timely
Improve value to the SME team by taking action to validate SMEs are:
Consistently developing skills
Actively supporting GSAR project initiatives (Accelerator projects)
Minimizing SME team costs and managing the cost budget
Technically competent to evaluate, present, defend and support BAU problems/issues and provide solutions to senior management / clients
Competency for the Job
Completed LEADPro
Minimum 5 years SSO experience
Minimum 2 years IT Architect experience
Minimum 2 years Solutioning experience
Minimum 5 years as a Task Management
Minimum 1 year in a People Management role
Behavioural Attributes:
Self-Awareness
Self-Control
Trustworthiness
Adaptability
Responsibility
Initiative
Drive to achieve
Required
Technical Diploma
At least 5 years experience in Service Delivery Management: Meet SLA Targets ; Projects performed within budget, on time, according to agreed scope, with customer satisfaction
At least 5 years experience in working knowledge of FWB, SDM, GSAR and GTTA
At least 5 years experience in Compliance Management: Maintain Satisfactory compliance posture
At least 5 years experience in Provide management leadership across the SME
At least 5 years experience in Improve value to the SME team by taking action to validate SMEs
English: Fluent
Preferred
At least 6 years experience in Service Delivery Management: Meet SLA Targets ; Projects performed within budget, on time, according to agreed scope, with customer satisfaction
At least 6 years experience in working knowledge of FWB, SDM, GSAR and GTTA
At least 6 years experience in Compliance Management: Maintain Satisfactory compliance posture
At least 6 years experience in Provide management leadership across the SME
At least 6 years experience in Improve value to the SME team by taking action to validate SMEs
Additional information
Behavioural Attributes:
Self-Awareness
Self-Control
Trustworthiness
Adaptability
Responsibility
Initiative
Drive to achieve
How to Apply:
https://jobs3.netmedia1.com/cp/job_summary.jsp?job_id=ITD-0479502
Deadline: 21st May 2012
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