MTN Jobs in South Africa - Senior Technician

Job Title : Senior Technician (1 Vacancy)

 Location of position
 
MTN SP
South Africa
Gauteng
Midrand
Midrand


 Job mission
 
Mission:
To do advanced level repairs to handsets in the MTN repair facility (HVRC) in accordance with the manufacturer specifications and minimum bounce rate.

 KPA duties
 

KPA 1: Advanced level Fault Finding and Repair
1.Perform research and development type repairs on new models to ascertain repair capability for L1/2 and L3. Set up of troubleshooting guides and internal service bulletins.
2.Work in accordance with Technical and Manufacturer Policies, Procedures and Processes
3.Resolve operational issues on the line and/or escalate to superior
KPA QUALITY STANDARDS
-85% to manufacturer specifications
-100% in accordance with PPPs
--all ops issues resolved or relayed to superior a s a p once noticed

KPA 2: Coaching and training

1.Provide feedback to Technicians on their 2nd Returns and QA failures and implement corrective actions (Batch checking of repairs)
2.Provide hands-on training to level 1 + 2 Technicians on the line
3.Introduce Technicians to new software for handsets
4.Download and make available service bulletins for HVRC and regional centres
KPA QUALITY STANDARDS
-Daily feedback
-Identify lack of knowledge/skill
-No recurrence of unsuccessful repairs
-Technicians able to use software
-All bulletins made available to Technicians
KPA 3: Software operation

1.Download latest software for HVRC and regional centres.
2.Make available to Technicians for operational use

KPA QUALITY STANDARDS
-All appropriate software downloaded within 12 hours after becoming available
-All Technicians informed

KPA 4: Stock takes

1. Assist with monthly stock takes

KPA QUALITY STANDARDS
-100% to PPPs
KPA 5: Reporting and Administration

1.Identify fault trends on a model and report to the supervisor. Put fixes place to minimize customer downtime.
2.Perform QC on incoming 2nd returns to check identify whether failures are technician related or manufacturing defects
3.Report on any deficiencies on the line with regards to tooling and equipment.

KPA QUALITY STANDARDS
-All trends reported immediately
-Real faults identified
-In line with repair PPP
-All problems escalated to Supervisor

 Educational requirements
 
Education:
Matric or N3 (Minimum)
Minimum of N6 in digital Electronics or related Qualifications (Preferred)

 Experience required
 
Experience:
•3 Years Low Level Cellular Repair experience
•2 Years experience/exposure in High Level Cellular repair and Fault Finding Techniques
•1 or more manufacturer repair training Certificate.

 Skills required
 
Knowledge:
Telecommunication
Cellular Repair knowledge
Knowledge of Microsoft Office
Knowledge of latest applied/relevant software

Skills / physical competencies:
•problem solving
•Innovation
•Technically minded
•Willing to share knowledge
•Coaching skills

Behavioural qualities:

•Good conduct
•Analytical behaviour.
•Interpersonal relations
•Dedication
•Commitment



 Other information

Reference No: CSSO/PR/JD/008
Position Type: Permanent
Affirmative Action: Open to All
Salary:
 Additional: Training:
• Relevant handset and repair training.
•Challenger

To Apply
http://www.mtn.co.za/Pages/MTNJobs.aspx

Applications close 03 Apr 2012.