Jobs at MTN South Africa - Credit Vettor Job Vacancy

Job Title: Credit Vettor

South Africa , Commerce Square

Job Mission

Mission Assess the risk presented to MTN by new Consumer and Business Clients as well as minimizing the bad debt.

KPA Duties

Task Complexity: Ensure proper documentation is received: •Validate all documentation received in accordance with the checklist for Business clients •Pre-sales activities include: -Quality Assurance -Processing of New Applications -Processing of Add Sims -Processing of Mobile number portability Applications -Transfers •Validate IMEI numbers ,SIM cards, handsets, colour of handset and ensure availability of package for dealer •Receive relevant documentation for pre-sales activities via usd •Ensure client is contacted for missing information, stock availability, package/tariff and alternative handsets via telephonic or e-mail process •Capture relevant information on CVE and make notes on USD where required with 100% accuracy •Give feedback to customer with regards to application / request status •Ensure vetting of applications is performed within agreed SLA. •Ensure relevant risk report are requested depending on the request •Resolve and respond to all Business Vetting queries to ensure that the client is retained •Recommend alternative products based on the credit assessment •Adhere to work schedule as planned

Requirements

Education: •Matric or equivalent, with Accounting
Experience: •Min. 2 years Business credit vetting/Credit control experience
Skills / physical competencies: •Good communication skills (verbal and written) •Conflict resolution skills •Negotiation skills •Problem Resolution skills •Numeric skills •Interpersonal skills

Applications close 2012-07-06

PHYSICAL ADDRESS
MTN Group Limited
Innovation Centre
216 14th Avenue
Fairlands

POSTAL ADDRESS
Private Bag 9955
Cresta
2118
South Africa

MTN South Africa Jobs - Consultant Job Vacancy

Job Title: Consultant: Company Secretary (Compliance)

South Africa , Innovation Centre

Job Mission

To manage and facilitate regulatory and corporate governance developments and assist the Group Secretary with all statutory duties.

KPA Duties

Key Tasks: • Ensure that the Group complies with all laws, regulations, policies and governance frameworks. • Facilitate the coordination of governance structures in Opco’s. • Ensure compliance with the JSE Listing Requirements including preparation of the annual JSE Compliance Certificate. • Manage compliance updates and communicate any compliance changes or issues relevant to the Group. • Review, update and ensure alignment of all governance documents regularly (e.g. MoI, Board committees terms of references). • Manage the review of all Opco’s governance documents and frameworks (e.g. Articles and Shareholders agreements etc). • Implement the King III Report, New Companies Act and the Listings Requirements across the Group. • Manage Annual reports and ensure adequate disclosure. Prepare annual declaration of director’s interests • Ensure compliance with the Companies and Intellectual Property Commission (CIPC). • Monitor SENS announcements and communicate regularly regarding open and close periods to deal with MTN shares • Provide Company Secretarial support to Group Risk Management, Compliance and Corporate Governance Committee • Manage and maintain a proper filing system and library for Cosec dept • Monitor the registration status and compliance of BVI companies and facilitate any changes and dissolution of BVI companies • Make proposals to Group President and CEO regarding remuneration to be paid to Opco’s directors. • Compile Group Annual Report, Circular(s) and Prospectus(if any • Facilitate the Annual General Meetings and General meetings of MTN Group Limited • Effective coordination of OpCo’s Cosec Meetings. • Provide support and guidance to Opco Cosecs. • Organise and facilitate Annual Company Secretarial Forum Supervisory / Leadership / Managerial Tasks: Refers to the responsibilities for directing, guiding, motivating and influencing others. • Guide business on regulatory best practices. • Ensure direct reports are led and motivated to achieve key performance areas. • Maintain performance and compliance obligations • Identify staff training and development needs and implement necessary action.

Requirements

LLB and Certificate in Compliance Management. LLM (advantageous)
4 years Company Secretarial and corporate governance experience.
Skills / physical competencies: Communication, writing and presentation skills. Ability to liaise well with all people at different level. Ability to work well under pressure including paying attention to details. Managerial and supervisory skills. Decision making skills. Project management.


Applications close 2012-05-18

PHYSICAL ADDRESS
MTN Group Limited
Innovation Centre
216 14th Avenue
Fairlands

POSTAL ADDRESS
Private Bag 9955
Cresta
2118
South Africa

Support Technician Job Opportunity in South Africa at MTN in Johannesburg

Job Title: Support Technician (1 Vacancy)

 Location of position
 
MTN
South Africa
Gauteng
Johannesburg
Constantia Park


 Job mission
 
To effectively resolve calls logged with the MTN Business help desk within SLA terms, including faults, changes and technical queries either generated by clients, 3rd party services or the company’s network management systems.

 KPA duties
 
Operational effectiveness
•Provide first level support for all company, 3rd party services and joint services as defined by the company.
•Perform intermediate to advance troubleshooting on customer queries
•Manning of inbound calls during set shift
•Responsible for resolving client calls (within expertise and defined parameters).
•Logging and resolving faults generated by management systems, completing fault resolutions and changes handed on from Support Agents and closing the ticket only once all relevant parties are satisfied (according to SLA terms).
•Log tickets with 3rd party suppliers, following up and updating clients appropriately.
•Ensure that resolved problems are closed with full and accurate resolution descriptions in the company’s ticketing system.
•Notify the Implementations Team of incorrect client data.
•Carry out configuration of network devices according to policies, procedures and standards.

Service enhancement
•Escalate to upper level as per set severities
•Update clients on all outstanding calls, regularly (within expertise and defined parameters)
•Communicate effectively with customers, colleagues and management especially in time of crisis
•Manage multiple client requests and ensure customer satisfaction in a demanding environment

General
•Ensure adherence to all network and security policies and processes in place


 Educational requirements
 
•Matric plus completed CCNA / JNCA
•CCNP / CCIP will be an advantage


 Experience required
 
•At least 2 year experience in IP routing in either Internet Service Provider or Telecoms environment
•Experience in Enterprise WAN environments is beneficial


 Skills required
 
•Strong interpersonal skills
•Excellent communication skills
•Problem resolution skills
•Planning skills – plan, prioritise, resource allocation and deliver on time
•Technical / professional excellence
•Analytical skills – weighing up the pro’s and con’s; making sense of information
•Feedback skills
•Problem solving skills
•Time management skills (specifically the ability to prioritise)

 Other information
  Reference No: IRC68718
  Position Type: Permanent
  Affirmative Action: Open to All
  Salary:
  Additional: Knowledge:

•A broad understanding of the MTN business
•Troubleshooting WAN LAN technologies
•Internal policies and procedures
•Cisco configuration and trouble shooting
•Juniper configuration and trouble shooting
•An understand of the principles of effective customer services processes

Behavioural qualities:

•Analytical
•Effective Communicator
•Accountability
•Cope under extreme pressure
•Team orientation – strengthening teams
•Resilience – maintaining composure and dealing effectively with stress
•Service orientation
•Customer centricity
•Strong detail focus - attention to detail and accuracy
•Operate with integrity (high ethics)
•Methodical and systematic

Applications close 09 Apr 2012.



To Apply

http://www.mtn.co.za/Pages/MTNJobs.aspx

MTN Jobs in South Africa : Supervisor Credit Controller Job Vacancy in Johannesburg

Job Title: Supervisor Credit Controller (1 Vacancy)

 Location of position
 
MTN SP
South Africa
Gauteng
Johannesburg
14th Avenue


 Job mission
 
Monitor and control allocated accounts per channel to ensure minimum risk to MTN


 KPA duties
 
?Task Complexity: Debtors Book Management
?Debt Collection of all outstanding debt in the Branded channel based on Debtors days calculation (Net Revenue per month Basis)
?Ensure that staff Achieve collection targets set
?Manage and ensure that staff minimise queries on the debtors accounts
?Monthly reporting process
?3rd working day of each new calendar month.
?Ensure that staff submit monthly statements to the channel within the required deadlines
?Provide month end reports to management before deadlines
?Claims Processing
?All Claims received processed in same month paying attention to accuracy
?Supervise Credit Limits
?Ensure that the dealer’s debtor’s balance is within the allocated credit limit. This would apply to prepaid and post paid accounts
?Ensure that accounts are maintained within credit limits
?Supervise Debtors Exposure Recons
?Definition: to ensure that all exposures recorded on the monthly recons are settled before the end of the following month.
?Ensure that payments from the channel is received within due date
?Ensure that payments are allocated to reduce unallocated cash
?Maintain bad debt within acceptable levels
?Supervise Customer Satisfaction Survey
?Improvement of 2011 Culture Index, of the set percentage in the KPI box
?Based on % Improvement of CSS carried out by Branded Channel specifically relating to CSS Branded
?Order Management Process
?Minimise amount of orders going on hold. Number of orders
?Credit Limit Release
?All orders are released from credit hold within 2 hours of being booked. Refer to SLA report
?IMEI Based debtors Ageing
?Based on complete accurate current to 90 day representation. Noted that due to the lack of pre WMS IMEI breakdown, items older than WMS implementation date will be grouped
?PPP's as per ISO
?PPP's to be updated, signed off and displayed on the common drive
?Carry out delegation of authority – accurately
?Training
?To present a training schedule by area that clearly stipulates and measures training days by employee level 1 - 2
Full training calendar schedule to be presented at KPI session
Data to be signed off by training department
5 days training per employee
?Manage staff
?Keep staff fully motivated and provide support required to perform their tasks to their best abilities

 Educational requirements
 
Education:
B. Compt or preferred tertiary qualification in accounts or commercial credit management field

 Experience required
 
Experience:
Minimum 5 years credit control experience at supervisory level.
Very strong on recons
Good experience with Windows XP and Excel advanced,
Advantage : Oracle


 Skills required
 
Knowledge:

Supervise on a professional level

Skills / physical competencies:
Figure orientated,
Accurate / attention to detail
Take your own initiative

Behavioural qualities:

Good communication skills,
Must handle pressure
Must handle difficult customers and staff
Calm and patient
Peoples person
Deadline driven
 Other information
  Reference No: CSSO/PR/JV005
  Position Type: Permanent
  Affirmative Action: Open to All
  Salary:
  Additional: Training: Identify training needs for each individual and arrange for staff to go on training

Applications close 03 Apr 2012.


To Apply:


http://www.mtn.co.za/Pages/MTNJobs.aspx

Specialised Project Manager Job Vacancy at MTN South Africa in Johannesburg

Job Title: Specialised Project Manager (1 Vacancy)



Contract - Limited

 Location of position
 
MTN
South Africa
Gauteng
Johannesburg
Constantia Park


 Job mission
 
•To ensure implementation of business strategy for the Information Systems department to provide an efficient operational function to MTN Business including operationalizing strategy elements and ensuring seamless and fully integrated service delivery to the business and to customers.


 KPA duties
 
Operational Planning
•Ensure the medium and long-term strategy for the System function is met, by alignment of all activities undertaken in the unit to the strategy of MTN Business
•Undertake an audit of the current System processes, tools and work flows for improvement and implement recommendations from management
•Provide input into reviewing organisational activities and assist in recommending corrective actions if necessary
•Implement the action plans from the Systems strategy and ensuring efficiency of process in all areas
•Provide feedback on the impact of solutions on other areas of the business, as well as the interdependency of units
•Ensure continuous improvement and innovation at process and procedure level within the System department
•Implement methods, systems and procedures to enhance effectiveness and meet departmental goals
•Implement objectives for infrastructure to ensure quality and continuous improvement

Operations and service enhancement
•Input into the Systems strategies for the implementation thereof
•Implement and input into identifying ways to fine-tune operational support methods, systems and PPP’s to enhance effectiveness and meet departmental goals
•Identify and evaluate areas of improvement within the System department, identifying possible solutions to address deficiencies and implementing according to plan
•Ensure that systems are effectively implemented and utilized, and that all performance and key performance area standards of the function are monitored and tracked
•Ensure that all features and functionality of Systems meet with both customer and operational needs
•Analyse and gather all data that interfaces directly with the division
•Assist in the development of communication objectives and plans for the System function that touch all point of the business
•Conduct operational analysis on system and structures that support the delivery of strategy
•Implement the quality standard frameworks and ensure that high levels of quality service are maintained and that all areas operate as close to global best practice as possible
Reporting
•Prepare relevant information and data for reporting purposes during departmental meetings
•Identify and prepare relevant information and data for reporting purposes
•Make assessments of and draw solutions from qualitative data. Make logical deductions and draw conclusions that can be motivated
•Provide daily, weekly and monthly reports on all activities of the section

Process and Procedure Effectiveness
•Ensure that workflow continues without interruption
•Continually improve existing processes and procedures to enhance effectiveness, efficiency and performance
•Implement a high standard of housekeeping and ensure it is maintained on a daily basis to avoid any none conformance.
•Ensure all documentation is filed in a manner that is easily retrieval by any member of the team and meet the auditors’ requirements.
•Conduct checks on the hardware equipment and ensure these are regularly serviced and maintained in good working order

Cost Control
•Report on spending to advise if spending is within budget limits

 Educational requirements
 
•Matric and/or Equivalent is a MUST
•Relevant degree (BSC Comp Science, MBA or equivalent) – business management related


 Experience required
 
•Minimum 2 – 3 years’ experience in the IT industry,
•Minimum 2 – 3 years’ experience direct project management experience
•Minimum 2 – 3 years’ experience in projects (according to PM methodology - Prince 2 or similar)
•Minimum 2 – 3 years of Supervisory experience in similar positions, in fast-moving industries
•Minimum 2 – 3 years Telecoms environment experience
•Minimum 2 years’ experience in a compliance role within ITC/Telecoms industry


 Skills required
 
•Strong “can-do“ attitude
•Strong communication skills
•Conceptual and out of the box thinking to find resolution to customer issues
•Strong relationship building (interpersonal skills)and negotiation skills, and ability to build and maintain inter-team relationships
•Leveraging off these relationships to maximize and enhance project delivery
•Highly driven and motivated individual, with strong personal presence, integrity and resilience
•Ability to manage growth
•Conflict management skills
•Networking skills – the ability to build relationships internally that foster the flow of work
•Excellent communication skills – the ability to translate strategy into tangible outputs, and inspire others
•Influencing skills – able to influence people for action over whom he/she has no line of authority
•Time management, specifically the ability to prioritise
•An awareness of the importance of change management
•Culture diversity management skills
•Stress management skills
•Ability to bridge the communication gap internally and pull multiple issues together and find workable solutions
•High emotional quotient to deal with all customer pressures
•Be familiar and comfortable working in a process regulated environment (Prince 2)

 Other information
  Reference No: IRC69798
  Position Type: Contract - Limited
  Affirmative Action: Open to All
  Salary:
  Additional: Behavioural qualities:
•Influential
•Resilience
•Self-starter
•Innovative
•Decisive
•Action-oriented
•Customer centricity
•Diplomacy and tact
•Assertive
•Relationship builder – strong people focus
•Operate with ethics
•Pressure tolerance
•Focused and priority driven
•Consultative and collaborative
•Responsible
•Pro-active
•Always acting with a sense of urgency
•Independent and comfortable with complete ownership




To Apply:


http://www.mtn.co.za/Pages/MTNJobs.aspx



Applications close 02 Apr 2012.

Assistant Accountant Job Vacancy in MTN South Africa in Johannesburg

Job Title : Assistant Accountant (1 Vacancy)

 Location of position
 
MTN
South Africa
Gauteng
Johannesburg
Innovation Centre


 Job mission
 
Assistant to the Fixed Assets Accountant


 KPA duties
 
Assist with the reconciliation of fixed asset register to the general ledger
Reconciliation of fixed assets accrual accounts
Assist with clearing of reconciliation differences
Assist with compiling an age analysis of recon differences
Assist with the monitoring of invoice receiving process between payables and fixed assets
Assist with compiling working papers for fixed assets
Monitoring of the CIP by compiling reports and liaising with the project accountants to capitalize projects upon completion
Assisting with policies and procedure for the department

Role complexity:

• Assist in any ad hoc functions/projects relating to fixed assets


 Educational requirements
 
B.Com or B Compt accounting or equivalent


 Experience required
 
1-2 years accounting experience


 Skills required
 
Knowledge:

• Oracle Fixed Assets module knowledge
• Generally accepted accounting practice (GAAP/IFRS)
• Understanding of the MTN accounting system, processes and procedures

Skills / physical competencies:

• Strong reconciliation skills and an analytical mind.
• Familiar with Microsoft Office programs.
• Strong on communication skills both verbally and written.
• Attention to detail
• Accuracy
• Presentation skills
• Interpersonal skills

Behavioural qualities:

• Deadline driven
• Self motivated

 Other information
  Reference No: IRC70138
  Position Type: Permanent
  Affirmative Action: Open to All
  Salary:
  Additional: Training:

Oracle Fixed Assets Module / Oracle Payable / Oracle General Ledger

Applications close 05 Apr 2012.

To Apply:

http://www.mtn.co.za/Pages/MTNJobs.aspx

MTN Jobs in South Africa - Senior Technician

Job Title : Senior Technician (1 Vacancy)

 Location of position
 
MTN SP
South Africa
Gauteng
Midrand
Midrand


 Job mission
 
Mission:
To do advanced level repairs to handsets in the MTN repair facility (HVRC) in accordance with the manufacturer specifications and minimum bounce rate.

 KPA duties
 

KPA 1: Advanced level Fault Finding and Repair
1.Perform research and development type repairs on new models to ascertain repair capability for L1/2 and L3. Set up of troubleshooting guides and internal service bulletins.
2.Work in accordance with Technical and Manufacturer Policies, Procedures and Processes
3.Resolve operational issues on the line and/or escalate to superior
KPA QUALITY STANDARDS
-85% to manufacturer specifications
-100% in accordance with PPPs
--all ops issues resolved or relayed to superior a s a p once noticed

KPA 2: Coaching and training

1.Provide feedback to Technicians on their 2nd Returns and QA failures and implement corrective actions (Batch checking of repairs)
2.Provide hands-on training to level 1 + 2 Technicians on the line
3.Introduce Technicians to new software for handsets
4.Download and make available service bulletins for HVRC and regional centres
KPA QUALITY STANDARDS
-Daily feedback
-Identify lack of knowledge/skill
-No recurrence of unsuccessful repairs
-Technicians able to use software
-All bulletins made available to Technicians
KPA 3: Software operation

1.Download latest software for HVRC and regional centres.
2.Make available to Technicians for operational use

KPA QUALITY STANDARDS
-All appropriate software downloaded within 12 hours after becoming available
-All Technicians informed

KPA 4: Stock takes

1. Assist with monthly stock takes

KPA QUALITY STANDARDS
-100% to PPPs
KPA 5: Reporting and Administration

1.Identify fault trends on a model and report to the supervisor. Put fixes place to minimize customer downtime.
2.Perform QC on incoming 2nd returns to check identify whether failures are technician related or manufacturing defects
3.Report on any deficiencies on the line with regards to tooling and equipment.

KPA QUALITY STANDARDS
-All trends reported immediately
-Real faults identified
-In line with repair PPP
-All problems escalated to Supervisor

 Educational requirements
 
Education:
Matric or N3 (Minimum)
Minimum of N6 in digital Electronics or related Qualifications (Preferred)

 Experience required
 
Experience:
•3 Years Low Level Cellular Repair experience
•2 Years experience/exposure in High Level Cellular repair and Fault Finding Techniques
•1 or more manufacturer repair training Certificate.

 Skills required
 
Knowledge:
Telecommunication
Cellular Repair knowledge
Knowledge of Microsoft Office
Knowledge of latest applied/relevant software

Skills / physical competencies:
•problem solving
•Innovation
•Technically minded
•Willing to share knowledge
•Coaching skills

Behavioural qualities:

•Good conduct
•Analytical behaviour.
•Interpersonal relations
•Dedication
•Commitment



 Other information

Reference No: CSSO/PR/JD/008
Position Type: Permanent
Affirmative Action: Open to All
Salary:
 Additional: Training:
• Relevant handset and repair training.
•Challenger

To Apply
http://www.mtn.co.za/Pages/MTNJobs.aspx

Applications close 03 Apr 2012.