Job Title: IPC Consultant Job Vacancy in Gauteng
Job # 1394113/3658: IPC Consultant, Verification
Market Related Salary
Johannesburg, South Africa (Gauteng)
Permanent junior level position at Standard Bank of South Africa in the Financial industry.
Posted by Standard Bank of South Africa on 24/05/2012 Standard Bank of South Africa
Purpose of job:
To conduct verification and quality checks on all applications and deals taken up. To accurately perform credit and fraud checks in accordance with laid down procedures, limiting the risk of fraudulent / inaccurate applications processing. To process applications in the required turnaround times ensuring high level of customer service. To liaise with Internal and External customer to arrange access for property valuations.
Key result areas (KRA's):
Ensure all verification requests are actioned within turnaround times in order for the application to be sent to the next stage in the production line.
Perform income, employment and identity verification accurately and within turnaround times in order to limit risk and fraud.
Analyse balance sheets with regards to customer's affordability.
Contact customers with regards to outstanding information to ensure accounts are approved.
Identify discrepancies on the application documents as well as the supporting documents e.g. but not limited to payslips, ID.
Accurately perform credit and fraud checks in order to limit the risk of fraudulent or inaccurate application processing.
Perform KYC verification within turnaround time.
Ensure all application data is accurately verified in terms of laid down procedures and a full audit of the applications is completed to ensure internal fraud is prohibited.
Ensure that the verifications calls are conducted in a manner which promotes the customer experience promoted by SBSA
Verify captured application against the physical documents.
Ensure compliance with all credit, fraud and compliance processes policies and procedures
Confirm clients' employment and income.
Arrange property assessment appointments in order to ensure valuations are performed within turnaround times.
Allocate valuations to Assessors.
Amend/request property assessments.
Understand when to refer to credit and ensure timeous referral to Credit if credit criteria are not met on an application.
Proactively identify trends that may affect the quality of data and ensure corrective action and escalation to team leader is applied appropriately and timeously.
Ensure target is maintained on a daily basis and hourly basis by pre planning activities.
Ensure error rate is kept at a minimum.
Pro-actively monitor work flows and work queues to ensure that the same day processing of the verification (security call) process is achieved.
Ensure tools required for normal business is in working condition.
Ensure service levels agreed to be met or are above standard and outputs are at a required standard.
Ensure appropriate and accurate MIS is produced, considered consistent and reliable, and made available to management.
Qualifications:
Matric
Experience required:
Banking Knowledge
Basic computer literacy
Special skills:
Portuguese and English Speaking
The ideal candidate will have the following competencies:
Ability
deal with clients face to face or telephonically
deal with elevated queries
handle emails and email comprehension
maximise individual and divisional productivity
resolve team and customer problems
understand the development of call centre from a strategic perspective
investigate technology to minimise cost and maximise return
Experience
knowledge/understanding of the internal operations and procedures of the Bank
the management, implementation and running of efficient processes
a systems or strong technical background
e3 background would be beneficial
Knowledge
international banking services
contact centre systems understanding
corporate banking
credit management
Standard Bank is a South African-based financial services company with a global presence. Standard Bank believes that it is through their people that they will succeed and that only by working together will they make their offering to its customers. Standard Bank - Moving Forward.
Apply online before 23/06/2012.
How to Apply:
http://standardbank.careerjunction.co.za/car/job/joblst.asp?pageno=A&adv=-1&inf=0&comtype=3&comloc=-1&reczoneNo=-1&cofilter=0&cokeywords=0&cotype=all
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