MTN South Africa Jobs - Engineer Job Vacancy in South Africa,Constantia Park

  Job Title: Customer Implementation Engineer
South Africa , Constantia Park

Job Mission

•To effectively implement all customer solutions and provide high level technical support, post implementation.

KPA Duties

Operational effectiveness •Assist clients and staff (on-site) with hardware and software installations during and after hours. •Provide effective incident and/or task management and resolution through updating, logging or escalate incidents and /or faults in Remedy and other systems if required. •Deal with problem situations and project work timeously and efficiently, displaying effective time management and time allocation according to project deadline and incident severity. •Provide post sales support and maintenance of client networks. •Provide effective on-site local area network support for selected customers. •Translate and implement customer business requirements into a technical solution. •Ensure effective resolutions of escalated complex problems and escalate to third level if required. •Maintain high standards of quality during incident resolution or customer implementation. •Ensure all client documentation is created/updated post implementation phase. •Execute projects according to project schedules. Customer relations •Build and maintain solid relationships with client to assist with client retention and identify up-sell opportunities. •Carry out effective and timeous deployment of MTN Business Solutions products, ensuring that customer solutions are delivered timeously, within company policy, that SLA terms are adhered to and that the customer is satisfied. •Update client on all escalated calls on a regular basis •Understand customer needs and input into the development / fine-tuning of systems accordingly •Contribute towards initiating change to continually improve all aspects of service delivery •Ensure all customer queries are attended to and resolved within agreed SLA’s •Adopt a proactive approach to prevent problems from arising in the future. General •Contribute towards initiating change to continually improve all aspects of service delivery •Ensure continued personal (technical) development. •Deal with problem situations that arise timeously and efficiently, displaying effective time management and time allocation according to project deadline and incident severity.

Requirements

•Matric and/or equivalent is a MUST •CCIP/CCNP working towards CCIE certification including minimum of Juniper Certification(JNCIA-Mseries) combined with relevant years of experience
•5 years or more ISP experience •5 or more years of CISCO or JUNIPER •5 years customer facing experience
Knowledge: Knowledge across all aspects of ISP business but more essentially on the following technologies: •MPLS, Routing, Switching, Security (ASA, PIX, ISG), Telko infrastructures i.e. wireless, Diginet, STM, ATM, Fibre, Broadband, 3G technology and Metro Ethernet Skills / physical competencies: •Networking skills •Communication skills •Diplomacy and resilience •Basic Network Design •Planning skills – plan, prioritise, resource allocation and deliver on time •Technical / professional excellence •Relationship building •Analytical skills – weighing up the pro’s and con’s; making sense of information •Ability to control and direct to maximise performance of others and arrange logistics •Problem solving skills •Conflict management skills •Time management skills (specifically the ability to prioritise) Behavioural qualities: •Accountability •Initiative •Ability to cope under pressure •Team player as well as ability to work independently •Team orientation – strengthening teams •Relationship builder – strong people-focus •Resilience – maintaining composure and dealing effectively with stress •Service orientation •Customer centricity •Flexible and adaptable – changing opinions / behaviour in the light of changing situations •Strong detail focus - attention to detail and accuracy •Operate with integrity (high ethics) •Methodical and systematic •Independent-minded

Reference No:IRC73599
Position Type: Permanent
Affirmative Action: N
Salary: -
Additional: General Working Conditions: •Work on-site at client network site •After hours work required •Drivers licence and own transport •Lap top computer and communication devices

Applications close 2012-05-11

How to Apply:
http://www.mtn.com/Careers/Pages/Vacancies.aspx