Job Title: Claims Handler - Immediate Resolution
City: Braamfontein
Division: Santam
Job Category: Insurance
Business Unit: Santam Operations
Position Type: Permanent
Education Required: Matric / Grade 12
Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia. Our success is rooted in our passion for our clients and everything we do is centred on our delivery of Insurance Good and Proper. We’re about people. People drive our business so it follows that we want to recruit the best people possible whether they work for us permanently or for a short time as temporary employees. Are you keen to join Santam's team of high performers? View available vacancies and apply online.
Key Responsibilities
The Immediate Resolution Agent is responsible for negotiating and finalising less complex claims. The Immediate Resolution Agent manages the claim by confirming whether the claim is covered in terms of the policy, settling the claims and initiating
payment.
Minimum Requirements
QUALIFICATIONS AND EXPERIENCE
· Matric
· Relevant Insurance Related Qualification
· 2 years’ experience in short term claims environment
· Personal Lines experience
· Commercial Lines experience
· Short-term insurance (Claims Process) experience
SKILLS
· Strong client service orientation
· Information acquisition and investigation skills
· Time Management Skills
· Good communication skills (verbal and written)
· Computer Literate (MS Office Package)
KNOWLEDGE
· Relevant System Knowledge (JDE, Persetel).
Competencies
· Decision Making
· Resilience
· Planning and Organising
· Problem solving
· Client Service Orientation
· Living the values
Deadline: 16/09/2012
Apply to:
http://www.sanlam.co.za/
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