Officer Key Customer Relations Jobs at ESKOM South Africa

Job Title: Officer Key Customer Relations
Task Grade: T12
Department: Group Customer Services
Operating Business / Division: Distribution
Business Area / Division: Key Customer Relations
Geographical Area: Newcastle
Reference Number: WCC90019442(Re-advert)
Closing Date: 12 September 2012

Minimum Requirements

Qualification:
B Degree or equivalent in one of the following fields:
Engineering (Pref. Electrical or Industrial); Commerce, Business Management
Experience:
3 years experience in dealing with customers in the fields of Engineering, Technology, Finance or other related disciplines

Skills and Competencies

Customer interface skills
Interpersonal skills
Tariff knowledge
Forecasting skills
Computer literacy
Analytical skills.
Communication skills

Key Responsibilities

Advice and technical support by:
Act as co-ordinator between Eskom and the customer on new supply point, extension and other projects.
Liaise with Engineering on advising/informing a customer of system extensions and refurbishment programmes, load shedding and emergency arrangements.
Analyse system disturbances in conjunction with Engineering.
Ensure that the customer stays fully informed of analysis and preventative plans.
Advise customers on demand side management initiatives to support Eskom ECS principles to reduce energy consumption usage through effective programs to achieve these set targets.
Administration and information systems support by:
Draw up agreements and contracts between Eskom and the customer regarding new supply points and/or
Provide the Accounts Section with the relevant information (e.g. Metering) to generate a new account on completion of a project.
Fully knowledgeable on the conditions of contracts and agreements as well as special group agreements.
Establish and maintain customer information systems.
Analyse electrical accounts, revenue trends/deviations and advise the Customer Executive on strategies to control payments and manage revenue.
Co-ordinate and participate in metering audits on customer metering through to billing.
Tariffs/Incentives by:
Assist Customer Executive in investigating special tariffs and customer incentive schemes to retain/increase market share.
Analyse the effect of electricity costs and tariff increases on the production cost of customers.
Prepare quotations from planning proposals for new supply points or changes to existing points of supply.
Apply the mechanics and finances of tariff structures and investigate tariff options for customers.
Forecasting by:
Gather information by
Liaison with market researchers.
Identification of changes in the economic, socio-political and technological environment, which will affect sales.
Analyse the information and quantify the effect on current sales budget.
Co-ordinate, consolidate and communicate the results of above process in monthly reports, budgets and sales/marketing plans.
Prepare forecasts on sales and revenue for individual points of supply by analysing consumption patterns, market trends as well as taking into account profitability considerations.
Sales by:
Assist and advise Customer Executive on making recommendations to customers upon investigation of load profiles, consumption patterns and other technical considerations on the economic and effective use of energy, applying the menu of Eskom's demand side options, to contribute to Eskom's IEP targets.
Identify pro-actively specific sales opportunities in terms of new business developments and advise the customer on the economic and cost effective short and long term benefits of investing in electrical plant as opposed to other energy forms.
Analyse the consumption patterns of different electrical plant used by customers and the effect it has on the total consumption/load profile for future sales.
Liaise with suppliers of electrical equipment in order to address a specific application need or problem though an electrical application process as to enhance market share.
Customer Service by:
Provide a customer service to the customer by handling customer complaints and enquiries of a non-technical nature.
Assist in handling customer complaints and enquiries of a technical nature and pay regular visits to the relevant customer interface levels re required service levels, system disturbances, etc.
Support Customer Executive to manage total customer interface.
Build trust at the customer interface.
Act as Customer Executive in his/her absence.
Facilitate credit revenue and credit management processes by:
Coordinating the overdue live debt Collection process for key accounts.
Coordinating the Severance process.
Providing support to MRC VC Regional Manager
Ensuring compliance to applicable policies like the security directive; credit management policy in executing the various credit management processes

If you have not been contacted within 28 days of the closing date of this advertisement, please accept that your application was unsuccessful.

Note that the appointment of the candidate is at Eskom?s sole discretion, taking into account factors that Eskom considers relevant including but not limited to Eskom?s employment equity policy. Eskom supports a smoke-free environment

Apply to:

http://recruitment.eskom.co.za/live/content.php?Item_ID=3500