Technical Consultant Jobs at Nedbank South Africa in Ladysmith

  Job Title: Technical Consultant x2

Expire: 2012-09-11
NED16842A

Technical Consultant x2
Ladysmith

Job Purpose:
• Ensure effective installations,maintenance and training of POS devices within agreed SLA's in order to ensure client satisfaction.

Key Functions / Responsibilities
Installations and Maintenance on Point Of Sale Devices. Cancellations and Collections Of Devices:
• Will be responsible for all installations, cancellation and maintenance in respective area.
• Assist with project installations (more than three devices).
• Installation of shows devices and co-ordinating the return of the devices after the shows.
• Assist with overflow of area office installations, cancellations and maintenance.
• Assist with overflow maintenance for area offices. Ensure that all movement forms are completed and submitted to office controllers. Ensure that all boot stock is report to team leaders on a weekly basis.
• Delivery of stationery to all merchants. Assist with investigations on dormant merchants. Assist with retention on merchants. Collection and cancellation of devices.

Training:
• Provide training and fraud training to merchants.
• Training of merchants on request e.g. Fraud.
• Provide the input for all paper based instruction and training manuals.

Client Satisfaction:
• Execute all queries from clients to their satisfaction.
• Ensure customer focused culture without compromising risk controls.
• Respond to all escalated client queries appropriately, if no resolutions escalate immediately. Maintain a professional customer interfacing environment.
• Communicate effectively and professionally with clients and colleagues. • Maintain open communication with regions.
• Follow-up on consultants re POS devices and escalation and follow up with maintenance installation and cancellation.

Expense Management:
• Ensure cell, travel and accommodation expenses are kept to a minimum within the agreed budget.Ensure cell, travel and accommodation expenses are kept to a minimum within the agreed budget.

Self Development:
• Manage time and deadlines through planning and prioritising appropriately
• Be flexible and open to feedback (colleagues and clients)
• Actively drive own learning and development.

Requirements:
• Matric
• Diploma (technical/sales)
• 2 years relevant experience
• 1 year in POS
• Daily travel in specified regions/areas is part of normal function
• FICA
• Must be willing to travel national

Technical Competencies:
• Business processes applicable to relevant pro.
• All Card Products
• MS Office Advanced
• CAMS
• Stratus

Behavioural competencies:
• Personal Development
• Commitment
• Client Centricity
• Verbal Communication
• Integrity
• Team work
• Diversity Sensitivity
• Focus

How to Apply:
https://www.jonti.co.za/?cladv=NED16842A

Deadline: 15th Sept 2012