Technical Product Trainer Job Vacancy in South Africa at MWEB

  Job Title : Technical Product Trainer

Tracking Number JHB-3743-Ms-TA

Reporting To Training Team Leader
Job Type Classification Permanent
Location - Province Gauteng
Division Business

Job Description The MWEB Operations division centred in Johannesburg currently has a vacancy for a Technical Product Trainer, who will be reporting to the Training Academy Team Manager. The successful incumbent will be responsible for developing, maintaining and delivering appropriate technical training programmes, ensuring on-time training to all staff.
Required Skills Qualifications and Experience:

•Experience in Facilitation, Coaching or Assessing Technical Training
•3-5 years’ experience in a Technical Environment
•3 years’ experience in troubleshooting WAN, Microsoft, UNIX or VoIP is essential
•3-5 years’ experience in customer service position.
•Understanding of outcomes based training and assessment.
Duties & Responsibilities Job Outputs:

•Identify training needs
•Develop training programmes to a high standard to address knowledge and skill gaps.
•Implement innovative training techniques to meet training requirements, including online learning, classroom facilitation, coaching and case studies.
•Work with engineering, technical support, and/or applicable area to ensure that material is accurate and reflects current product features
•Ensure that training material meets current business needs.
•Train both technical skills and product knowledge.
•Design, develop and implement outcomes base assessment to ensure that all learning requirements have been met and learners are deemed workplace ready.
•Work independently and as part of a team. Contributing to the training teams’ processes and procedures to ensure the training team and their training is qualitative, innovative and fit for purpose.
•Submit training reports
•Develop self, maintain and improve knowledge in relevant fields at all times.

Skills and Competencies:

•Ability to manage multiple projects.
•Pro-active and excellent time management skills.
•Solid experience in developing outcomes based training documentation and course material in line with outcomes base.
•Ability to translate complex technical concepts appropriately to diverse audiences.
•Excellent communication and people interaction skills
•Must be technically minded with attention to detail
•Strong planning and organisation skills



Equity Statement
We are committed to Employment Equity when recruiting internally and externally. It is company policy to promote from within wherever possible. Therefore, please be aware that internal candidates will be given first preference.

To Apply:

http://mweb.external.erecruit.co.za/candidateapp/Job.aspx?Page=ViewJob&JobRef=170712-1¶ms=R%2b2ew%2f5fZ0tKIqJg%2bKoUX3Y6DzcMtEuZSImrn2tLC8DLXZq6mFHgNyrB4hz6LZ85ggzVGFWt%2bp5t0Mb4rAc7Q4jilL4Ux02HnGRgCPVDr4LXGaMCcTumfZXqaAWZBG47

Deadline: 30th September 2012