Jobs at Vodacom South Africa- Telesales & Online (Indirect) Manager Jobs in Midrand

Reference Number: 8160/AA/MngrTeleS&OnlineInd/WM/Mid

Job Title: Manager: Telesales & Online (Indirect)

Location: Midrand

Job Grade & Level: 4 (Lower)

Hiring Line Manager: Managing Executive: SME & SOHO

No. of Positions Available: 1

Response Deadline: 7/9/2012

Main Purpose: Manage the indirect online and Tele sales channels for SME & SOHO
Key Accountabilities / Objectives: Work closely with the capability team in building telesales and online models for SME & SOHO
Manage the lead generation process flow to ensure delivery
Ensure that the telesales team deliver on the set targets for the segment
Work with the CVM team in running cross & up-sell campaigns for SME & SOHO to increase revenue.
Work with the online team in developing phase 2 of the SME portal
Build and manage key internal relationships
Benchmark and adopt telesales and online management best practices within Vodafone
Collaborate with customer experience team in developing measurement for NPS
Manage and lead team (people management)
Competencies: Knowledge:

Telesales & Online sales and marketing
Proven working knowledge of Commercial side of the business
Cellular commercial knowledge
Product knowledge
Vodacom products and services
Online market segmentation

Skills:

Analytical
Managerial
Deal structuring
Marketing (online and general)

Person specification – Behaviour

Vodacom Way

Customer Obsessed: We are passionate about exceeding expectations:

We listen and ask questions, to understand our customer’s needs and are able to propose solutions

We go above and beyond to make customers feel important and valued

Innovation Hungry: We create and deliver new products, services and ways of working that delight our customers:

We come up with new ideas to make things better

We encourage innovation and risk taking in our teams in the pursuit of commercial objectives

Ambitious & Competitive: We bring energy and passion to our work and always aim to beat the competition:

We show a can-do attitude, and believe in challenging and developing ourselves
We know what competitors are offering, and how Vodafone compares and use market data to drive decision making

One Company, Local Roots: We work across Vodacom to achieve the best outcome for customers, employees & shareholders:

We connect with the market & society in which we operate to delight local customers & stakeholders
We actively seek and adopt best practices from across the Vodacom/ Vodafone Group

Speed: We drive speed to market. We relentlessly prioritise and pursue the outcomes that matter to our business

Simplicity: We make things simple for our customers, partners and colleagues

Trust: We are reliable and transparent to deal with. We deliver for others and trust others to do likewise
Requirements: Education and Experience

Matric / Grade 12 or SAQA accredited equivalent*
Relevant 3 Year degree/diploma in Commerce/Finance/Business Management /Marketing/Project Management or SAQA accredited equivalent* – essential

Minimum of 5 years of relevant work experience (essential), including:
2-3 years Commercialisation of deals experience (essential)
2 Years management experience (essential)
1 – 2 years Supervisory/People management experience (essential)
Experience in online sales environment preferred

OR

Matric / Grade 12 or SAQA accredited equivalent*

Minimum of 8 years of relevant work experience (essential), including:
3 years Commercialisation of deals experience (essential)
3 Years management experience (essential)
2 years Supervisory/People management experience (essential
Experience in online sales environment preferred

*Please note that the onus lies with the candidate to provide Vodacom with substantial evidence to prove that his/her qualification is equivalent to the required NQF (National Qualifications Framework) level for the specific position.

Employment Equity: The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply

Apply to:

http://www.vc.drm-za.com/