Manager Jobs in South Africa at Nedbank in Durban

  Job Title: Manager: Acquiring Services

Expire: 2012-09-11
NED16841

Manager: Acquiring Services
2 Ncondo Place, Umhlanga Rocks, Durban

Job Purpose:
• To oversee and lead staff; and ensure the smooth operation of the relevant department by managing SLA, training and development by focusing on service delivery in order to achieve customer satisfaction and retention; and reduce loss.

Key Functions / Responsibilities
Highlight System Errors:
• Escalation to management and on the system to various department/division on problems or errors, concerning process or products. Monitor escalation until successful resolution.

Regular Reports:
• Provide MIS to management as/when requested.

Staff Management:
• Monitor staff performance on a daily basis. Monitor staff costs. Set up team and management meetings. Staff recognition (formal and informal). Informal training of staff. Conduct performance appraisals and set up developmental plans. Leave management.
Customer Satisfaction:
• Ensure effective communication to client via feedback. Ensure all queries successfully resolved.
Ensure Effective Communication To Client Via Feedback. Ensure All Queries Successfully Resolved:
• Ensure all external processes are met as per SLA with clients by:
• All incoming queries processed according to SLA time standards.
• No issues/complaints due to process deviations.
• No process problems identified and solutions recommended.
• No audit report with repeat findings.

Self & Staff Development:
• Manage time and deadlines through planning and prioritising appropriately; be flexible and open to feedback (colleagues and clients); actively drive own learning and development.

Requirements:
• Matric certificate
• Degree/ diploma financial
• Minimum of 2 years people management experience
• 1 year general banking experience
• Strong leadership and organising skills

Technical Competencies:
• Card ops processes
• Card Knowledge
• MS Office; Bank's on line systems

Behavioural Competencies:
• Adaptability
• Resilience
• Managing Performance
• Integrity
• Excellence Orientation
• Planning and organizing
• Team work
• Managing Conflict
• Empowerment
• Problem Solving
• Analytical Thinking

How to Apply
https://www.jonti.co.za/?cladv=NED16841