Account Analyst Job Opportunity at Standard Bank of South Africa

Job Title: Account Analyst

Market Related Salary
Johannesburg, South Africa (Gauteng)
Permanent skilled level position at Standard Bank of South Africa in the Financial industry.

Job Purpose To provide a support function to the Account Manager with emphasis on:. *The attainment of the division’s objectives by managing the day- to-day running of clients’ accounts. *Provision of an efficient service of monitoring and controlling of accounts to clients’ satisfaction. *Ensuring of quick turn-around-time for internal work- flow process. *Professional conduct with clients. *Ability to handle pressure. Key Result Areas SERVICE / CUSTOMER:. 25% CSI Survey:. *CSI Survey (minimum requirement 9). *Customer complaint resolution. INTERNAL BUSINESS PROCEDURES / PROCESS / RISK / CREDIT:. 40% Client Monthly Report:. *Quantity – receipt, capture and analysis thereof 100%. *Quality / Accuracy – 80% of target. *Presentation / format – due to the volumes to be signed off by the Account Manager the presentation / format is important for easy reading. 15% Management Accounts:. *Quantity – Not all required monthly, some are required quarterly. *Quality / Accuracy – understanding the accounts, spread correctly and losses need to be reported to the Account Manager, Account Executive and Credit. Evaluation Manager:. 5% Supporting information:. *Turnaround time = 2 days. *Quality / Accuracy – knowledge and accuracy is key in order to highlight any anomalies. *Presentation / format – is vital as the application is sent to the Account Executive and Credit Evaluation Manager. 5% Certificate:. *Accuracy – important to identify risk. *Exceptions – must be followed up within the time frame. 5% Maintenance of Reporting:. *Response to queries – turnaround time. *Updating of character cards – information to be updated at all times. *Quarterly Debtor Directories / Credit insurance list – required within the time frames. *Letters – accuracy and presentation is key for professionalism. *Diary System – important to follow up on outstanding information and updating of limits. *Filing – must be done timeously so that our records are kept in order. *Adhoc Task – as and when they occur. 5% Debtors and Creditors Aged Analysis:. *Received by the 15th of each month and captured by month-end. *Accuracy is important, any differences need to be resolved ASAP in order to minimize any potential risk to the Bank. Qualifications *Matric Experience *Full understanding of all the various issues and factoring concepts. *Ability to identify and seek solutions to problems. *The ability to make sound judgements/decisions . *Self motivated. *Must be able to handle and work under pressure. *Good communicator at all levels. *Constant vigilance for the possibility of fraudulent activities by the clients. *Capable of quick thinking and ability to put plans into action rapidly to prevent substantial losses to the Bank. *Ownership and management of accounts. *Ownership and management of client relationships. Skills and Competencies Problem solving:. *Ability to detect abnormal figures and trends submitted by clients and addressing the correction thereof. *Efficient resolution of queries and complaints. *Conflict Resolution Skills. *Ability to probe for sensitive information without being offensive to clients. *Intuitive to detect abnormalities by drawing on prior experience. Planning:. *Monthly work process flow output -CMR’s; Management Accounts; Abridged Applications. *Monthly staff meeting. *Operational meetings. *Personal development plans. Decision making:. *Limited pay-out sign offs. *Informing the Account Manager, Risk; CEM’s and AE’s of adverse trends on accounts. *Reporting of problematic clients to the Account Manager. *Escalation of security related issues to the Account Manager. *Releasing of limited written communication to client. Escalate re-occurring client issues to the Account Manager. The ideal candidate will have the following competencies: Ability detect abnormal figures and trends submitted by clients and addressing the correction thereof. handle and work under pressure. probe for sensitive information without being offensive to clients. identify and seek solutions to problems. put plans into action rapidly to prevent substantial losses to the Bank. make sound judgements/decisions . Experience Matric Knowledge and accuracy is key in order to highlight any anomalies.
Standard Bank is a South African-based financial services company with a global presence. Standard Bank believes that it is through their people that they will succeed and that only by working together will they make their offering to its customers. Standard Bank – Moving Forward.

To Apply:

http://www.standardbank.com/Careers.aspx

Deadline: 31st August 2012