Woolworth Jobs in South Africa: Customer Service Consultant Job Vacancy

Job Title: Customer Service Consultant - WW Online
REF: CBGM/BL/Customer Service Consultant - WW Online/Western Cape/150812

Recruiter: Woolworths (Pty) Ltd
End Date: 2012-08-27
AA/EE: Applicable
Contract Permanent
Location: Western Cape
Available: A.s.a.p.
Category: Retail
Offer: Market Related
Reporting To: N/A
Job Grade: Admin
Division: Clothes, Buying and General Merchandise
Positions: 1
Introduction
To provide exceptional customer service to the WW Online customers via different communication channels within agreed service levels
Minimum Requirements

Previous experience in an on-line consultant position will be advantageous
Strong administration skills
Working knowledge of the internet and browsing
High level of computer literacy – internet explorer, MS Excel, MS Word.
Excellent communication skills – proven experience in letter writing to customers
Passion for the brand and customers
Driving quality - Sets high standards for quality and customer service that defines ‘the difference’
Connecting people - Co-operates and works well with others in the pursuit of business unit objectives and team goals
Personal effectiveness - remaining calm, objective and self-controlled under pressure
Problem Resolution and decision making skills
Time management skills
Initiative
Excellent planning and organising skills


In accordance with Woolworths’ Employment Equity approach, preference will be given to candidates from designated groups.
Job Specification
Ensure world class customer service levels
Educate the customer on how to shop on www.woolworths.co.za
Resolve customer issues via the phone and respond via e-mail
Liaise with stores and delivery partner
Place phone orders on behalf of customers
Create gift voucher orders
Log all customer interactions
Build relationships with customers
Sell the online service and products

Apply to:

http://woolworths.pnet.co.za/#s=job_search