Executive Jobs in South Africa at Metropolitan Life in Cape Town

  JOB TITLE: Executive: CRM & Communication (Reference # 9398) Metropolitan Health

Job Band:8

Introduction

An opportunity exists for a dynamic, focused individual who is able to deliver and provide strategic and proactive assistance to the General Manager in managing the GEMS Business Unit.
In conjunction with General Manager and Business Unit Exco, ensure that the relevant Client strategic objectives and MMI strategic objectives and contractual obligations are met.

The Incumbent will be responsible for:

Optimal service levels, compliance and capacity planning in a rapidly growing environment
Improvement in quality measurement and outcomes
Improvement in member advocacy measurement and outcomes
Investment in people, including transformation at all levels
Optimal MMI Profit margins – Cost savings or revenue generation
Broader Team and Business contributions
To oversee the management of GEMS in accordance with the Medical Schemes Act and related legislation, the rules of the scheme, and to ensure that the management of the Scheme is in line with the standards set by MMI
Responsible for the overall management and oversight of the Fund Management, Communications, Ex gratia and broader CRM Departments
Provide strategic direction and vision to all departments reporting to this portfolio
To validate existing standards against current business processes and propose new benchmarks where process change has been effected
Ensure that work methods, systems, procedures and operations in the Scheme service delivery environment are enhanced and improved upon on continual basis
Oversee the interfaces between the Scheme and all Business Partners from a MMI relationship perspective
Monitor that Service Level Agreements are maintained and where possible improved upon with a specific emphasis on member satisfaction
Ensure that Quality and enhancement initiatives are introduced within all divisions reporting to this portfolio

The applicant should meet these requirements:

A Degree, which is an essential requirement to be considered, should preferably be within areas of Public Relations, Communications and/ or Administration
Experience in the managed care environment will be advantageous
5 year relevant medical aid industry knowledge or related experience
Proven stakeholder relationship management experience at a Senior level
Effective communicator (external and internal)

Competencies Required

Efficiency and accuracy with attention to detail
Ability to work under pressure
Good leadership skills and deadline driven
Ability to maintain good relationships with colleagues and clients
Innovative, resilient and self-motivated
Good report writing and communication skills
Analytical ability and decision making skills
Strategically inclined

Additional Information

Shortlisted candidates will be subjected to the following statutory checks:

ITC
Criminal
Qualification
References


How to apply

Internal applicants:

Sign on to PeopleSoft > Recruiting Activities > Careers

External applicants:

Go to our website

www.mhg.co.za

> Careers at Metropolitan Health> Vacancies

Assistance with online applications:

PeopleSoft Helpdesk (021) 940 5169

Contact Person:

Trevor Damons

Telephone:

0214805539

Closing Date:

15 August 2012

Please state clearly for which position you are applying as well as the reference number in all communications. The job grade and remuneration will be commensurate with the successful applicant's experience, qualification and skills.