Area Manager Job Vacancy in South Africa at Nedbank

Job Title: Area Manager: Nedbank Network

Zululand Area

Job Purpose:
• Accountable for the execution of the Nedbank Network strategy through managing a branch distribution network by driving a sales team to achieve financial effectiveness, operational risk management and client service in a geographic area.
• Striving to transform the environment which is reflective of the community we serve.

Functions/ Key Responsibilities
Sales & Service Effectiveness:
• Micro marketing: internal and external potential of markets; optimise cross selling and expansion strategy.
• Client acquisition strategy.
• Conversion of secondary to primary clients.
• Build relationships with corporate schemes to generate additional sales.
• Retention strategy.
• Assessing current penetration.
• Distribution planning.
• Capacity planning; business plan; network with external clients - sources of business (attorneys & car dealerships etc.) campaign management: national and local.
• Responsible for tactical up sell activities.
• Retail clients: (external) log client unfriendly processes with client delivery forum; on boarding; client service reviews; service standards; manage/resolve client complaints and compliments; strategy to enhance service levels; client recognition functions; networking and building relationships with clients; functions/events for clients (golf days); visit clients; address ombudsman issues; vendor relationships.(internal clients) networking and building relationships; recognition and conversations; management and resolution of internal client issues; addressing service blockages from support divisions.
• Client retention SBS clients: as above for external retail clients; lean principles & SOPS (standard operating procedures) adhered to.

Finance Management and Resource Optimisation:
• Opex control; capex management; expense management; branch footprint optimisation; headcount & resource and capacity management.

Risk Management:
• Manage risk and compliance; conformance; group internal audit; brota ;FICA; FAIS; OHASA; BCOEA & employment equity; operation process/risk enhancements; monitor project rollouts - (i.e. Vuselela & new system rollouts where applicable); business continuity plan.

People Management:
• Formal coaching; manage recognition; recruitment; IR issues; managing top performers; develop talent management; performance contracts & development plans in place; resource and capacity management; remuneration; multiskilling; retention strategies; utilisation of vendors; great place to work (employee well-being; leadership strategies; learnerships; transformation (employment equity and financial services charter); change management; create community of leaders; succession planning; MDP conversations held and logged; ensure staff within area complete relevant surveys (barretts and NSS)

Learning & Growth:
• Development plan with formal studies in place; performance contract in place; projects completed timeously; complete area manager curriculum (growthTrax) including appropriate online assessments.

Requirements:
• Financial degree - NQF level 6
• MBA/Post graduate diploma - NQF level 7
• 4 to 6 years in a financial services industry plus a minimum of 4 years in a manager of managers role
• 1 year - short-term insurance personal lines
• 1 year - long-term insurance cat b
• 6 months - deposits less than 12 months
• 1 year - deposits exceeding 12 months
• 4 to 6 years Financial Services
• People/Client/Risk Management experience; Understanding of banking systems and legislation; strong business acumen with proven ability to implement strategy through proven sales leadership
• FAIS

Technical Competencies:
• All Nedbank product offerings
• Back Office
• Bancassurance
• Branch Procedures
• CAN and SBS CAN
• Enquiries
• Plastic Stock Mngt
• Safe Custody (Service)
• SIGVAR
• Small Business Services
• Tellers
• IT Security
• NTE knowledge
• HR practice,policies and processes
• Banking Platform
• Credit and Risk Management process
• Forex Knowledge
• Microsoft Office Productsv
• Call centre technology
• Nedbank System and Products Knowledge
• Ned Delegate

Behavioral Competencies:
• Managing Change
• Resilience
• Client Centricity
• Implementing Strategy
• Developing Successful Teams
• Diversity Sensitivity
• Influencing
• Decision Making
• Conceptualisation
• Networking

Deadline: 12/04/2012

Apply to:

https://www.jonti.co.za/?clbrnd=NEDB0001