Area Manager Job Opportunity at Nedbank in South Africa- Zululand

Job Title: Area Manager: Nedbank Network
Expire: 2012-04-12
NED16251

Area Manager: Nedbank Network
Zululand Area

Job Purpose:
• Accountable for the execution of the Nedbank Network strategy through managing a branch distribution network by driving a sales team to achieve financial effectiveness, operational risk management and client service in a geographic area.
• Striving to transform the environment which is reflective of the community we serve.

Functions/ Key Responsibilities
Sales & Service Effectiveness:
• Micro marketing: internal and external potential of markets; optimise cross selling and expansion strategy.
• Client acquisition strategy.
• Conversion of secondary to primary clients.
• Build relationships with corporate schemes to generate additional sales.
• Retention strategy.
• Assessing current penetration.
• Distribution planning.
• Capacity planning; business plan; network with external clients - sources of business (attorneys & car dealerships etc.) campaign management: national and local.
• Responsible for tactical up sell activities.
• Retail clients: (external) log client unfriendly processes with client delivery forum; on boarding; client service reviews; service standards; manage/resolve client complaints and compliments; strategy to enhance service levels; client recognition functions; networking and building relationships with clients; functions/events for clients (golf days); visit clients; address ombudsman issues; vendor relationships.(internal clients) networking and building relationships; recognition and conversations; management and resolution of internal client issues; addressing service blockages from support divisions.
• Client retention SBS clients: as above for external retail clients; lean principles & SOPS (standard operating procedures) adhered to.

Finance Management and Resource Optimisation:
• Opex control; capex management; expense management; branch footprint optimisation; headcount & resource and capacity management.

Risk Management:
• Manage risk and compliance; conformance; group internal audit; brota ;FICA; FAIS; OHASA; BCOEA & employment equity; operation process/risk enhancements; monitor project rollouts - (i.e. Vuselela & new system rollouts where applicable); business continuity plan.

People Management:
• Formal coaching; manage recognition; recruitment; IR issues; managing top performers; develop talent management; performance contracts & development plans in place; resource and capacity management; remuneration; multiskilling; retention strategies; utilisation of vendors; great place to work (employee well-being; leadership strategies; learnerships; transformation (employment equity and financial services charter); change management; create community of leaders; succession planning; MDP conversations held and logged; ensure staff within area complete relevant surveys (barretts and NSS)

Learning & Growth:
• Development plan with formal studies in place; performance contract in place; projects completed timeously; complete area manager curriculum (growthTrax) including appropriate online assessments.

Requirements:
• Financial degree - NQF level 6
• MBA/Post graduate diploma - NQF level 7
• 4 to 6 years in a financial services industry plus a minimum of 4 years in a manager of managers role
• 1 year - short-term insurance personal lines
• 1 year - long-term insurance cat b
• 6 months - deposits less than 12 months
• 1 year - deposits exceeding 12 months
• 4 to 6 years Financial Services
• People/Client/Risk Management experience; Understanding of banking systems and legislation; strong business acumen with proven ability to implement strategy through proven sales leadership
• FAIS

Technical Competencies:
• All Nedbank product offerings
• Back Office
• Bancassurance
• Branch Procedures
• CAN and SBS CAN
• Enquiries
• Plastic Stock Mngt
• Safe Custody (Service)
• SIGVAR
• Small Business Services
• Tellers
• IT Security
• NTE knowledge
• HR practice,policies and processes
• Banking Platform
• Credit and Risk Management process
• Forex Knowledge
• Microsoft Office Productsv
• Call centre technology
• Nedbank System and Products Knowledge
• Ned Delegate

Behavioral Competencies:
• Managing Change
• Resilience
• Client Centricity
• Implementing Strategy
• Developing Successful Teams
• Diversity Sensitivity
• Influencing
• Decision Making
• Conceptualisation
• Networking

While all applications will be considered, the BU's employment equity strategy will be taken into account.

In line with Nedbank’s commitment to diversifying its workplace, preference will be given to suitable candidates from designated groups. People with disabilities are encouraged to apply.

To Apply:
https://www.jonti.co.za/?clbrnd=NEDB0001