Eskom South Africa Jobs - Officer Electrification Job Vacancy in East London

  Job Title: Assistant Officer Electrification
SPMEL10910 - Assistant Officer Electrification

Position: Assistant Officer Electrification
Task Grade: T10
Department: Engineering
Operating Business / Division: Distribution
Business Area / Division: Customer Networks Business
Geographical Area: East London
Reference Number: SPMEL10910
Closing Date: 04 June 2012

Minimum Requirements

Qualification:
Std 10 + 3 diploma
Experience:
Eskom Customer Service business 3 years
Marketing and Sales 1year

Skills and Competencies

Understanding of marketing and customer service theory
Understanding of business processes
Understanding of Eskom business
Communication skills
Decision making
Ability to create and maintain a customer focused culture
Initiative and drive
Credibility and ability to build commitment for customer satisfaction
Ability to work effectively with all levels in the Customer Service area
Process management understanding

Key Responsibilities

Provides area operational planning and budgeting support to the Customer Service area with regard to resource plans and budgets by:
Performing and facilitating budgeting and planning processes.
Integrating area management information.
Monitor and compile reporting on area targets
Facilitate integration of and relationships among different processes.
Monitors area performance by:
Monitoring and compiling report on performance
Identifying and communicating problem areas and initiating action plans as required.
Advising on recovery strategies
Analysing and interpreting trends.
Provides operational support to area customer relation process and system management by:
Monitoring the capacity of the system to ensure that delivery will meet customers' needs (both short, medium and long term)
Monitoring the optimisation of resources.
Analysing and recommending training requirements.
Advising on system problem areas and possible improvements.
Auditing service standards.
Ensures that national and group agreements are implemented throughout the area by:
Advising and controlling implementation of NER requirements
Monitoring supply area changes and implementation plans.
Providing specialist support to the following functions; Customer administration, Revenue management, Pricing and tariffs by:
Integrating area revenue management activities
Forecasting and reporting ito sales and revenue
Advising on implementation of pricing/tariff deals etc)
Ensuring effective supporting systems are available.
Supporting customer administration processes re. Contracts etc.

If you have not been contacted within 28 days of the closing date of this advertisement, please accept that your application was unsuccessful.

Hoew to Apply:
http://recruitment.eskom.co/live/content.php?Item_ID=24179

Deadline: 4th June 2012