Job Title: Complaints Officer (Reference # 8113)
Position Purpose
To ensure the professional and consistent resolution of queries and complaints as it pertains to the Sales business unit at Momentum.
Experience & Qualifications
Grade 12
LL.B (Bachelor of Laws)
Articles and admission as an attorney is preferable but not essential
Work Output
Adhere to organisational processes and legislative requirements.
Take ownership of escalated and unresolved queries and ensure they are resolved timeously and effectively.
Identify risks to the company and escalate accordingly.
Engage in effective communication with stakeholders.
Maintain and exceed a consistent service delivery.
Research, obtain consensus with various stakeholders and present proposed resolutions at Complaints Resolution Panel.
Compile statistics and trend reports as required.
Ensure to demonstrate the company's values on a daily basis.
Competencies Required
Adaptability
Accountability
Customer orientation
Organization and Attention to Detail
Communication
Business Administration Skills
Business Writing Skills
Claims Processing
Claim Verification Procedure
Product Knowledge
Decision making and problem solving
Time management
Ability to work in a team
Ability to maintain good relationships with stakeholders
How to apply
Internal applicants:
Sign onto PeopleSoft > Recruiting Activities > Careers
External applicants:
Go to our website
www.momentum.co.za
> Goto: Current Vacancies > Current Vacancies
Contact Person:
Pat Radebe
Telephone:
0116731903
Closing Date:
10 April 2012
Please state clearly for which position you are applying as well as the reference number in all communications. The remuneration will be commensurate with the successful applicant's experience, qualification and skills.
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