Job # 1409581/3774:
Job Title: EE Learning Facilitator - CCC
Market Related Salary
Johannesburg, South Africa (Gauteng)
Permanent skilled level position at Standard Bank of South Africa in the Financial industry.
Posted by Standard Bank of South Africa on 06/07/2012
Position Description Responsible for facilitating learning interventions utilizing a combination of delivery channels in a professional manner in line with Personal & Business Banking Learning and Development's blended learning model.
The key dimensions of the job will be:
*Preparing for all learning interventions by ensuring that content, learners and logistical needs are taken care of prior to the start of learning interventions.
*Facilitating role based curricula by displaying the necessary competencies and in so doing ensuring that transfer of learning takes place.
*Evaluate and assess learning interventions and learner competence and provide feedback by way of the relevant feedback reports. Required Skills and Qualifications Problem solving
*Problems falling outside of normal parameters are referred to the manager for resolution.
*Problems are focused on practical improvement of learning interventions to meet changing business requirements.
*Resourceful, able to produce imaginative/innovative solutions to problems and suggest new ways of doing things (including delivering material to maximise transfer of learning).
*Encourage feedback and is open to new ideas and/or constructive feedback.
*Able to actively clarify what has been communicated to ensure an understanding of problems.
*Ability to probe for information by using different questioning techniques.
*Detail conscious - methodical, accurate, precise and systematic.
Planning
*Maximum period of planning is 1 year - as it is aligned to business objectives set for the current year.
*Plans derived are manipulated on a daily, weekly and monthly basis based on changing dynamics within the business and Learning Centre resources. Flexibility and re-evaluation of plans in line with changing business needs is expected.
*Monitor training schedule in advance to enable capacity optimisation as well as to constantly be aware of capacity/availability in terms of delivering training, upskilling and self development.
*The learning curriculum is projected for 6mths in advance.
*Short to medium term planning of own development to obtain skills, expertise, competencies, etc required to deliver specialist and role based curriculum courses.
Decision making
*Keep abreast of developments within the learning arena and the business context to upskill on new interventions and to streamline existing learning interventions.
*Analytical ability to probe or search for relevant information in order to detect learning gaps and barriers.
*Logical, analytical, interpretation and systems thinking skills.
*Able to take initiative within limits of authority and team objectives.
*Provide input regarding the 'how' of training delivery in collaboration with other team members and with guidance from the learning centre management.
*Define the problem before making decisions and make timely and quick decisions when situations require it.
Experience:
*3 - 5 years field experience in the relevant portfolio.
*Facilitation experience an advantage.
*Process re-engineering experience an advantage.
*Staff management experience an advantage.
*Experience in dealing with home loans, especially in the Customer Contact Centre environment.
Qualifications:
*Any post Matric qualification would be advantageous.
*Computer literate (MicroSoft Office). Required Competencies *Communicating with Impact
*Working in Teams
*Building Relationships
*Provides Leadership
*Enabling Change
*Being Proactive
*Growing our People
*Respecting each Other
Additional Information:
*Must have valid and current Driver's License.
*Experience within Customer Contact Centre essential.
*Team Leader experience an advantage.
The ideal candidate will have the following competencies:
Ability
Work in Teams.
Build Relationships.
Communicate with Impact.
Experience
Must have valid and current Driver's License
- 5 years field experience in the relevant portfolio.
Experience within Customer Contact Centre essential.
Process re-engineering experience an advantage.
Staff management experience an advantage.
Facilitation experience an advantage.
Team Leader experience an advantage.
Knowledge
Providing Leadership.
Standard Bank is a South African-based financial services company with a global presence. Standard Bank believes that it is through their people that they will succeed and that only by working together will they make their offering to its customers. Standard Bank - Moving Forward.
Apply online before 05/08/2012.
To Apply:
http://standardbank.careerjunction.co.za/car/job/joblst.asp?pageno=A&adv=-1&inf=0&comtype=3&comloc=-1&reczoneNo=-1&cofilter=0&cokeywords=0&cotype=all
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