Job # 1411286/3781:
Job Title: EE Provincial Manager, Customer Relations and Legal
Market Related Salary
CapeTown South Africa (Western Cape)
Permanent skilled level position at Standard Bank of South Africa in the Financial industry.
Benefits: Group Retirement Fund, Medical Aid Fund, Performance Bonus, Preferential Financial Rates, 25 Working Days Leave and Other Attractive Staff Benefits..
Posted by Standard Bank of South Africa on 12/07/2012
Job Purpose
To provide an effective and principle based approach to the resolution of customer complaints within the Gauteng region of Standard Bank Financial Consultancy.
In so doing the successful applicant will make use of available resources, be an essential part of a sales team within the region, and receive assistance and support from head office in the carrying out of this function.
As such it is multi-disciplinary role and involves the considerations of compliance, risk and legal protocols.
Key Result Areas
Meeting and liaison with all affected parties to the dispute.
Obtaining of information and investigation into the matter.
Formulating a response to the issues with the assistance of management.
Networking with product providers and official where appropriate.
Developing relationships with appropriate parties.
Providing a written report on findings.
Making recommendations .
to management on risk mitigation within the region.
Conducting internal audits and compliance tasks on an as and when basis.
The ideal candidate will have the following competencies:
Ability
Ability to convey information accurately.
Ability to get on with people.
Good presentation and negotiation skills.
Customer service orientated.
Written skills due to report writing activities.
Experience
financial services industry, especially in the life and investment environment is important as this forms a core function of the activity.
Experience in a financial selling sales environment is advantageous.
Two years or more financial service experience would be a desirable factor.
Knowledge
An LLB and /or CFP qualification is desirable.
Preferably a primary degree.
Standard Bank is a South African-based financial services company with a global presence. Standard Bank believes that it is through their people that they will succeed and that only by working together will they make their offering to its customers. Standard Bank - Moving Forward.
Apply online before 11/08/2012.
To Apply:
http://standardbank.careerjunction.co.za/car/job/joblst.asp?pageno=A&adv=-1&inf=0&comtype=3&comloc=-1&reczoneNo=-1&cofilter=0&cokeywords=0&cotype=all
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