Job Title: Process Governance Senior Specialist (1 Year Contract)
South Africa , Innovation Centre
Job Mission
The Process Governance Senior Specialist is responsible for ensuring the integration, measurement of business process efficiencies and compliance across all functional process designs (Finance, HR and Supply Chain Management). The Process Governance Lead is expected to be knowledgeable of new, standardised functional processes and get involved in global operations to influence processes and actions in order to ensure transaction quality and compliance with documented processes and controls. The role of the Process Governance Senior Specialist covers the management and control over the development of all new process assets such as: • end to end flows, • training materials, • policy documents, standard operating procedures etc. and • automated applications and BPM tools Provide management and leadership to the process governance team. Work closely with each of the functional process teams and system integrator to assess process risks, evaluate the strength of key process and transactional controls and separation of duties and prioritise improvements accordingly • Ensure documented policies and procedures in place for developing and governing the functional processes • Ensure adequate processes are in place to monitor the process design • Responsible for establishing process mapping tools and techniques to be used across the functional process design • Embed BPM tools into ways of working • Oversee the progress of developing functional process work according to the defined policies and procedures • Develop an efficient and effective controls framework across all functional processes • Provide metric reporting to measure process performance • Establish a global process design authority as a formal business as usual body to ensure the consistency and standardisation of processes
KPA Duties
Leadership & Subject Matter Expertise • To provide knowledgeable insight for new, standardised functional processes and get involved in global operations to influence processes and successfully development and document back office processes across Finance, HR and Supply Chain Management • Be the leading subject matter expert on back office function processing advising the GPDA Principle and stream senior specialists • Work closely with the Finance, HR and SCM senior specialists responsible for each stream, providing them with guidance on the global process design approach and the integration points between each function • Responsible for ensuring that IT functionality facilitate processing requirements. Detailed Design Phase • Accountable for documenting current back office processing across the organisation: o Assess current processes across MTN identifying best practice across the organisation that can be incorporated into the design of future state processes o Document key performance metrics and assess current performance against these metrics across Finance, HR and SCM o Document baseline assessment of Finance, HR and SCM across all OpCos • Accountable for the documenting all processes in the MTN Next! operating model: o Document optimal business process modelling solution o Document level 3 business processes across each function including Enterprise Asset Management taking into account key tax, legal and regulatory requirements, based on global best practice and best practices across MTN o Document controls adequacy across all business processes o Document all role requirements needed to carry out each process o Document and provide guidance on how to carry out FTE sizing for each role based on KPIs and volumetric analysis • Accountable to document the delivery model Principle with: o All KPIs against which future processes will be measured for inclusion into service level agreements o Document process roles required in organisational structures •Accountable to document all business process and data requirements needed from the IT solution: o Document level 3 business processes and all supporting reports, interfaces, conversions, extensions, forms and workflows (RICEFWs) to the IT Enablement and ERP MDM & BI Principles to ensure that IT meets the requirements of the GPDA o Document and provide insight and role mapping for IT ensuring adequate segregation of duties and access restrictions to allow for clear delineation of responsibility between each delivery model o Document master data requirements for end to end solution to ensure definitions are fit for purpose including not only operational processes but also any Opco specific reporting requirements. Documentation for Build & Test phase • Accountable for documenting and providing insight to meet pilot OpCo requirements: o Documenting business processes to meet pilot OpCo tax, legal and regulatory requirements o Submit any business process updates ie. reports, interfaces, conversions, extensions, forms and workflows (RICEFWs) to the IT Enablement and ERP MDM & BI Principles to ensure that IT meets the requirements of the pilot OpCo • Accountable for documenting of end to end standard operating procedures across all delivery models • Documenting organisational change management Principles in preparing and delivering training material covering processes, leveraging SOPs • Accountable to document end to end user acceptance testing and approval of completion of UAT • Accountable to document training material for all SCM, HR and Finance processes • Document go live checklists. Waved Implementation • Accountable for documenting rollout OpCo requirements: o Document updated business processes to meet rollout OpCo tax, legal and regulatory requirements and revise standard operating procedures as required o Document and adjust any business process updates ie. reports, interfaces, conversions, extensions, forms and workflows (RICEFWs) to the IT Enablement and ERP MDM & BI Principles to ensure that IT meets the requirements of the rollout OpCo • Document end to end user acceptance testing and approval of completion of UAT • Document training manuals and ensuring staff across all delivery models are adequately trained prior to go live •Document all go live checklists. Improve • Document global design authority to: o Ensure standardisation of processes across the Group o Leverage any improvements identified by an OpCo rollout across the Group o Continuously improve developed processes o Provide a governance body to manage all process changes. Supervisory / Leadership / Managerial Tasks • Manage the documentation of work streams to ensure effective delivery and achievement of performance targets • Document clear direction for cross-functional programme teams • Document goals and objectives for direct reports, monitor progress and maintain motivation • Document staff training and development needs and implement necessary actions. Role Dependencies • Group Executive strategy and support • Global Process Design Authority support • Integrity and quality of data and information from Operating Units and programme team • Local OpCo support • Calibre of direct reports • Calibre of programme managers • Positive working relationship with the programme Workstream Principles • Knowledge of programme streams and KPI’s Creativities (improvement/innovation inherent): • Find innovative ways to document processes to minimise risk and enhance overall programme management • Specialised input into understanding the links and impact into programme streams • Apply best practice in an optimal way to define MTN Next processes and procedures and the ability to localise these processes and procedures as and when required. • Continually improve existing processes and procedures to enhance programme effectiveness, efficiency and performance • Document programme and business risk • Ability to elicit cooperation from a wide variety of sources
Requirements
• Relevant business / information technology degree • Honours equivalent an added advantage Training: • Microsoft Office 2003/2007/2010 • Microsoft Project • Microsoft Visio • Business Process Management Tools • Experience with ERP solutions
Minimum • At least 3-5 years management experience in Shared Service Environments • Demonstrated experience in transforming business processes as part of large scale multi-functional back office transformations • Proven experience across the back office specifically Finance, HR and Supply Chain • Demonstrated ability to effectively establish and maintain strategic working relationships with peers and constituents at all levels of the organization • Demonstrated analysis and problem solving skills using critical and innovative thinking. • Demonstrated experience with global or multinational projects/programmes. • Demonstrated experience leading multidisciplinary project teams and delivering effective business solutions and strategies, frameworks or tools for use at a division or organization-wide level
Knowledge: Skills / physical competencies and behavioural qualities • Understanding of MTN transformation initiatives preferable • Expertise business process skills & knowledge • Experience of budget planning & control • Experience of team management • Deep business and financial acumen • Strong executive leadership skills • Project & programme management experience • Expertise business transformation knowledge & skills • Strong consultancy skills & stakeholder management skills • Strong interpersonal & influencing skills • Strong communication skills • Commercial acumen • Lateral creativity • Team work • Written and verbal communication • Highly analytical • Honesty • Integrity • Independent • Inquisitive • Handle diversity embrace Change • Diplomatic • Dynamic • Team player • Self motivated • Resilience • Relationship builder
Applications close 2012-07-27
How to Apply:
PHYSICAL ADDRESS
MTN Group Limited
Innovation Centre
216 14th Avenue
Fairlands
POSTAL ADDRESS
Private Bag 9955
Cresta
2118
South Africa
0 comments:
Post a Comment