Job Title: OD Consultant: Change (12 months contract)
South Africa , Innovation Centre
Job Mission
• Facilitate projects (change initiatives) to meet business, schedule and budget objectives, including changes to business processes, systems and technology, job roles and organization structures by creating and implementing change management plans that minimize employee resistance and maximize employee engagement. • The change agent will work to drive faster adoption, greater ultimate utilization and higher proficiency on the changes impacting employees in the organization such that business results are achieved.
KPA Duties
• Apply the MTN change management approach and methodology for the people side change caused by projects and change efforts. • Assist the change Partner to develop change management plans and tactics based on a situational awareness of the details of the change and the groups being impacted by the change. • Identify potential people-side risks and anticipated points of resistance, and develop specific plans to mitigate or address the concerns. • Conduct readiness assessments, evaluate results and present findings in a logical and easy-to-understand manner and report to the Change Partner • Assist the Change partner to develop a set of actionable and targeted change management plans – including communication plan, sponsor roadmap, coaching plan, training plan and resistance management plan. • Support and coach and monitor the execution of plans by employee-facing managers and business leaders. • Manage and monitor measurement systems to track adoption, utilization and proficiency of individual changes. • Identify resistance and performance gaps, and work to develop and implement corrective actions • Facilitate and enable reinforcement mechanisms and celebrations of success. • Work with communication, training, HR and OD specialists in the formulation of particular plans and activities to support project implementation. Supervisory / Leadership / Managerial Complexity: • Support Guide Lead coach and mentor MTN Next project team members as required • Only on project management and specialist resource contracting basis i.e planning , organising, leading , control of allocated people • Influence and management of various project and program stakeholders, sponsors and champions Role Complexity: • MTN Strategic Direction / HR strategic Direction changes • Executive and management decisionmaking processes and outcomes • Organisational culture and internal political environment • Integration of OD with MTN HR and business processes, procedures, systems and practices (whether these are effective or not) Creativities (improvement/innovation inherent) • Design and development of change management interventions, services and solutions • Realising change and performance improvement through effective solutions for personal, team, leader and organisational effectiveness improvement Vulnerabilities (control span) • MTN strategic direction changes / HR strategic direction changes • Executive decision making processes • Management resistance to change • Financial constraints i.e budget cuts • Resource constraints and leadership dynamics Independent thought and Judgment: • Project team influence of behaviour and decisions for project success • Change management solutions and reporting • Problem solving and organisational effectiveness recommendations for individual team and organisational performance improvement
Requirements
• Degree in Human or Business Sciences / Post graduate Diploma in HRD / Organisational Development Knowledge: • A solid understanding of how people go through a change and the change process; • Experience and knowledge of change management principles and methodologies • Familiarity with project management approaches, tools and phases of the project lifecycle. • Exceptional communication skills – both written and verbal. • Able to work effectively at all levels in an organization. • Excellent active listening skills. • Problem solving and root cause identification skills. • Strong analytic and decision making abilities. • Must be a team player and able to work with and through others. • Ability to influence others and move toward a common vision or goal. • Experience with large-scale organizational change effort. • Training on MTN’s Change Management courses
Experience: Human Resource Management / Change and Transformation management / Knowledge management / OD &L / Process Consulting and facilitation management / Business related exposure / Strategic Planning / Learning and Development / Business Consulting / Internal Consulting / Talent management and OD & L technology systems and capabilities
• Computer • Business presentation skills • Report writing and communication • Analytical and diagnostic • Facilitation • Relationship building and influencing • Project and resource management • Marketing, selling and influencing • Basic financial management skills • Team development
Applications close 2012-07-23
How to Apply:
PHYSICAL ADDRESS
MTN Group Limited
Innovation Centre
216 14th Avenue
Fairlands
POSTAL ADDRESS
Private Bag 9955
Cresta
2118
South Africa
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