Franchise and XSP Account Manager Jobs at Cell C in South Africa

Job Title: Franchise and XSP Account Manager (Western Cape)

Functional Area: Operations

City: Cape Town

Contract Type: Permanent


About Cell C

Cell C (Pty) Ltd is an award-winning mobile network operator in South Africa, with more than 7 million customers. Cell C is committed to providing reliable voice and high speed data services with its advanced HSPA+ network. Cell C vision is to understand the way of life of its customers better than anybody else, and tailor solutions around them to enhance lifestyle and improve livelihoods. Cell C is also South Africa's most empowered telecommunications company in terms of equity ownership. For more information, please visit www.cellc.co.za

Purpose of the Job

Develop and execute Functional Business Plans (FBP’s) for growth and revenue performance of the Franchise and XSP business and outlets managed, ensuring alignment and consistency with National, Regional and Corporate strategy.
Achieve sales, revenue and acquisition targets on a consistent basis. Ensure alignment with defined budgets.
Develop and manage business opportunities and relationships with Franchisee and XSP regional owners/ operations while ensuring all new opportunities are explored and acquired in the Consumer, SME and Corporate markets.
Manage the stores, ensuring each achieves sales, revenue and acquisition targets while improving relationships with all Managers and store personnel leading to increased market share and revenue growth.
Set and manage in line with National and Regional strategy regional specific KPIs, Operational requirements and performance targets for the segments and the sales staff
Plan and execute regional specific promotional activities with the focus being revenue and acquisition. Ensure targets are set and post-mortems done.

Key Duties & Responsibilities

Sales, Market share and Revenue Targets
•Execute the FBP’s to achieve sales, revenue and acquisition targets on a consistent basis.
•Ensure Market share targets are achieved.
•Secure agreement of sales and revenue targets from Franchisee to store level.
•Ensure achievement of Market Share targets within the XSP’s
•Conduct monthly cyclical Sales & Operations Brief visits, meeting with Franchisee’s, Regional Managers and store managers to ensure all employees are briefed, trained, and equipped to meet customer demands, ensuring compliance and achievement of monthly targets.
Segment Performance Management
•Manage the relationship with the Regional Offices and Franchise owners of XSP’s Channel Partners, Individual store Managers.
•Manage, monitor and take appropriate action with regards to performance management of individual outlets ensuring store revenue, sales and service targets.
•Take corrective action where required.
•Work closely with Field Marketing, Regional Marketing and Sales Operations to ensure alignment between regional channel marketing activities with the roll out of associated marketing collaterals and point of sale material in store
Business development, operations and promotions.
•Develop a Regional Promotions calendar detailing monthly promotions, expected INCRAMENTAL sales and revenue gains and expected budget in line with approved FBP.
•Arrange, execute and measure effectiveness of channel and outlet specific promotions
•Ensure accurate and timely execution of remedies for red flags raised in the region.
•Ensure support processes to the trade (e.g. but not limited to, BEAM, Repairs, Ccover, POS and stock) and take corrective measures as necessary.
•Arrange training in line with requests or findings and ensure attendance and punctuality of training offered and booked.
•Use the provided management system to plan and record call diaries, visual and other data bases, training, red flags, promotions and other activities performed as required.
•Ensure all lease and Landlord requirements are met timeously.
•Monitor and maintain required stock levels, ensuring compliance on Hero and KVI handsets and other stock.
•Resolve Red Flags and action remedies for negative Mystery Shopper and other Trade intelligence feedback.
•Conduct Performance Management in line with Cell C’s guidelines on undeforming stores.
New business opportunities
•Understand the regional FBO and XSP markets and assist with the development of new business opportunities in Consumer, SME, Corporate and other segments, ensuring continued growth and increased Market share.
•Establish and grow these new opportunities by growing the customer base and revenue for each new account ensuring sustainability through account management.
•Look for new Store locations, conduct feasibilities and then motivate within Cell C’s guidelines.
•Provide a dedicated service, assisting with project management and coordinating local contractors in regards to store build and existing store maintenance as required.
Cost & Budget Management
•Prepare, control and administer the yearly budgets.
•Manage cost tracking and variation reports
•Get pre-approval for all expenditure.
•Ensure no variances
•Make recommendations for budget-affecting change requests
Reporting
•Complete weekly, monthly and quarterly reports as required covering but not limited to, acquisition, revenue, turnover, sales mix, stock, profitability, cash flow, staff performance and rentals.
•Make recommendations and take action based on findings.
•Measure the implementation of recommendations as agreed.
•Hold, minute and report on weekly meetings with regional Franchisee, store managers, XSP Regional and store management to discuss plans, results and actions.
•Report to Cell C Mangers, Franchise / XSP and other Managers as required, weekly or as required on findings, and present plans for resolution of identified shortfalls and recommendations.
•Make recommendations, open issues, measure and report against Scorecard / KPIs, and receives feedback.
•Monitor competitor activity, analyse and report back monthly or as required to the Region and National KAM’s and Sales Heads.
•Assist the Region as required in other areas and duties as directed from time to time.
Perform any other Related duties as requested by Management
Educational Requirements/Skills & Experience
Sales / Marketing BCOMM degree / diploma
3 years in a sales management position.
5 years front line sales experience, including key accounts, consumer and informal sales experience and an understanding of field marketing.
Proven track record of achievement of sales and revenue targets
Telco experience.

Deadline: 24/07/2012

Apply to:

https://www.cellc.co.za/cellc-careers