Technical Solutions Manager Job Opportunity in South Africa at IBM South Africa in Johannesburg

  Job Title: Technical Solutions Manager


Job ID GTS-0504050 Job type Full-time Regular
Work country South Africa Posted 11-Jul-2012
Work city Johannesburg Job area Consulting & Services
Travel 25% travel annually Job category Consultant
Business unit MTS Job role Business Continuity & Resiliency Srvcs Consultant
Job role skillset General
Commissionable/Sales-Incentive jobs only No
Job description
Technical Solutions Management professionals are responsible for the development and overall solution design of IBM Maintenance & Technical Support (M&TS) solutions, sold through Sales Specialist and/or directly to customers. By using a combination of IBM offerings and (if required) partner services, the TSM creates complex, international, multi-year, custom solutions and associated cost cases which meet the customer's requirements. Additionally, he gives guidance to the offering and delivery team for the implementation. TSMs are working jointly with Transition Managers on won deals to ensure a smooth knowledge transfer of the solution design.

The solution related directions established by the TSM are the foundation of IBM's solution and heavily influence marketing, contract and delivery strategies for the engagement. The TSM is required to anticipate, create and define innovative support solutions which match the customer's and IBM's tactical and strategic requirements.
The TSM is an active member of the total M&TS community and is involved in the strategic definition of the M&TS solutions. He is the primary source of M&TS engagement management and solution design within the geography for this discipline.

The Technical Solutions Manager practices in all disciplines within a country and/or region, and combines knowledge of multiple subject matter experts (e.g. for ETS, CS, TSO, MVS, …).
The TSM will lead multiple discipline teams on medium to large engagements, and/or manages a single discipline of a larger engagement, to develop and close technically and financially difficult, opportunities.

The TSM assumes additional responsibilities as assigned.

Business Awareness
Maintains and applies knowledge of all Maintenance & Technical Support solutions and has additional knowledge in other related I/T infrastructure specialties.

Maintains and applies knowledge of M&TS methods and service management associated with the discipline offerings, along with the use of appropriate tools. May develop and implement new specialties, as required, uses all Maintenance & Technical Support tools.

Examples of TSM specialties include, but are not limited to:
best practices in the M&TS area (ITIL, ITSM, …), project management methods, I/T organizational strategies, I/T operational models, support plan development, develop contingency plans through support models, create business case, inventory/asset management, technical support transition planning, as well as experience in client and consultant relationship management.
Understands and applies local M&TS - - and where applicable international - - delivery policies and strategies, as well as marketing, financial, contractual policies and strategies which influence M&TS solution development.

A TSM may mentor less experienced TSM’s.

Has knowledge of the competition:
The companies, their products/services, strategies, and directions and effectively differentiates IBM offerings and solutions from competitive alternatives, and IBM from competitors. Creates customer preference with existing and new IBM customers - - for the IBM Company and IBM offerings - - on that differentiation.

Required

High School Diploma/GED
At least 4 years experience in Maintenance and Technical Support Services in a delivery management
At least 4 years experience in a similar Solution Design position in a technology services organisation.
English: Fluent



Preferred

Technical Diploma


IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

To Apply:

http://www-05.ibm.com/employment/za/


Deadline: 24th July 2012