Key Account Manager Jobs in South Africa at Standard Bank of South Africa in Johannesburg

  Job Title: Key Account Manager

Market Related Salary

Johannesburg, South Africa (Gauteng)

Permanent skilled level position at Standard Bank of South Africa in the Financial industry.

Benefits: Group Retirement Fund, Medical Aid Fund, Performance Bonus, Preferential Financial Rates, 25 Working Days Leave and Other Attractive Staff Benefits..


Job Purpose
To develop, manage and maintain relationships with the Corporate Card portfolio of customers by:.
Contributing towards the return of the portfolio by retaining and growing existing business through accurate and proactive contact with customers, query management, excellent service, and building relationships.
Developing an effective Account Management strategy for the Corporate Card portfolio that includes retention, growth, service support, cross selling of products and value add benefits.
Managing end to end query resolution by Account Support within timeframes.
Building and maintaining strong relationships with internal and external strategic partners and customers.
The product scope includes, Corporate Card (Corporate and Individual Liability), Travel Lodge Card, Aviation Card, Advantage.
The Standard Bank product scope includes, Corporate Card, Travel Lodge Card, Forex Lodge Card, Aviation Card, Procurement Card and Garage Card, MasterCard Smart Data Online, VISA Intellilink.


Key Result Areas
Focus on the Customer: Provide excellent customer service to a portfolio of Corporate & Commercial customers:.
Implement a sustainable portfolio strategy.
Retain customers.
Portfolio attrition due to Competitors not less than 2% compared to Portfolio turnover as at YE 2011.
Portfolio attrition due to Service not less than 1% compared to Portfolio turnover as at YE 2011.
Customer call plan where every customer receives a minimum quarterly visit.
Meetings to be held at Decision maker level, finance admin and Travel Management Company.
Manage customer expectation within business strategy.
Identify and resolve service inefficiencies.
Accurate feedback to customers.
Focus on the Customer: Improve Efficiency and Effectiveness:.
Meet E-Statement conversion target.
Maintain an accurate record of customer demographic info and contact details.
Cross-sell Advantage to meet team goal and objective.
Provide accurate portfolio Management Information reporting within deadline.
Maintain product knowledge across Diners Club and Standard Bank portfolio's.
Manage incidents due to processes and/or systems, and team projects end-to-end.
Achieve turnover & New Business approved targets:.
Cross-sell within portfolio.
30 new accounts.
8 new P-Card accounts.
25% per account growth.
15% card number growth.
Cross-sell value add products such as Diners Club Advantage, MasterCard Smart Data Online and VISA Intellilink.
Manage costs, reduce risks and increase efficiency:.
Contain costs through meeting territory management.
Reduce impairments.
Impairments of not more than 3% of monthly turnover.
Prevent write-offs.
85% reduction YoY in interest write-offs.
Retain and grow our talent:.
Train and develop your indirect report.
Empower your indirect report.

The ideal candidate will have the following competencies:

Ability

Good overall understanding of processes in the card industry.
Good financial and reconciliation understanding.
Relationship building.
Query and problem resolution.

Experience

Commercial/Corporate Card experience.
Travel industry experience a plus.
Relationship Management experience.

Knowledge

Diploma or Degree a plus.
Matric.

Standard Bank is a South African-based financial services company with a global presence. Standard Bank believes that it is through their people that they will succeed and that only by working together will they make their offering to its customers. Standard Bank - Moving Forward.


To Apply:

http://www.standardbank.com/Careers.aspx

Deadline: 6th August 2012