Job Title: Operational Service Desk Consultant (Reference # 8117)
Position Purpose
Provide an effective and efficient service to clients by receiving, evaluating and responding to telephonic/electronic enquiries timeously.
Experience & Qualifications
Grade 12.
Minimum of 2 to 3 years relevant experience.
Work Output
Take ownership of all queries and ensure that they are resolved as per agreed Service Level Agreements and effectively.
Utilise IT systems effectively, to ensure accuracy of service.
Adhere to organisational best practice and legislative requirements.
Adhere to policies and procedures and take corrective action where necessary.
Ensure all risks are mitigated and escalated where necessary.
Identify risks to the company and escalate accordingly.
Engage in effective communication and delivery.
Maintain a consistent service delivery to ensure client retention and satisfaction.
Obtain and maintain broad product knowledge in order to effectively and accurately respond to customer queries.
Provide first time resolution on queries.
Deal promptly with client requests in a competent, efficient and professional manner
Drive and support effective teamwork within the department.
Engage in appropriate training interventions to promote own professional development.
Ensure to demonstrate the company's values on a daily basis.
Accurate receipting of general, telephone and policy related cash receipting payments and petty cash collection.
Logging all travelling, petty cash, foreign payment, payment requests and telephone spends on an Excel spreadsheet.
Banking deposits for various departments (Cape Town only) .
Maintain and follow up on new vendors / suppliers and supporting documentation.
Distribution of petty cash and cheques to internal clients.
Managing the booking of the Group Finance meeting rooms.
Ensuring timeous and accurate linking of accounts and cost centres.
Administration of system training.
Competencies Required
Accountability - Is responsible for results expected and all resources that have been placed under one’s care. Is open to sharing results and resources with others.
Adaptability - The willingness and capacity to simultaneously accept and adapt to change, as well as, remain effective and task focused in a fast passed and constantly changing workplace environment.
Planning Skills - Establishing a clear course of action, involving others as appropriate, managing activities and monitoring results to accomplish a specific goal.
Organization and Attention to Detail - The extent to which one systematically employs a standard system of organization in work process and related resources and an overall concern for integrating all aspects of the task, situation and/or work-related problem.
People skills - The ability to influence a wide range of diverse individuals and groups positively.
Customer orientation - Making customers and their needs a primary focus of one’s actions; developing and sustaining productive customer relationships.
Business Administration Skills - The ability to execute a variety of functions within a business office administrative environment.
Business Writing Skills - The capacity to communicate ideas, facts and quantitative data in writing using appropriate grammar, syntax, sentence and document structure in the business environment.
Communicating with Impact - Communicates effectively in both the written and verbal format. Delivers clear, succinct messages and ensures understanding of others' message.
How to apply
Internal applicants:
Sign onto PeopleSoft > Recruiting Activities > Careers
External applicants:
Go to our websites
www.metropolitan.co.za
> Careers > Vacancies
www.momentum.co.za
Goto: Current Vacancies >
Current Vacancies
Contact Person:
Janice Buys
Telephone:
0126844420
Closing Date:
12 April 2012
Please state clearly for which position you are applying as well as the reference number in all communications.
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