Client Contract Manager Job Opportunity in South Africa at Dimension Data Holdings Ltd in Gauteng

  Job Title: Client Contract Manager

Permanent
Primary Location
: MEA-ZA-Gauteng-Johannesburg Head Office



Target Start Date
: Aug 1, 2012
Number of Openings
: 1

Description


Dimension Data is a specialist ICT solutions and services provider founded in South Africa in 1983 by three young South Africans with a vision to “do great things”. Rated as a Top Ten Best Employer in South Africa, Dimension Data is simply a great place to work. Our people are our greatest asset, with more than 5000 employees in the Middle East & Africa region. The high performance culture, passion, teamwork and ground-breaking solutions we develop have led to Dimension Data being named Top ICT Company in Africa, bearing testament to the commitment and drive of our employees across the region. If you plan to join our Middle East & Africa family we can offer you, amongst other things, exciting opportunities to work with great people in a leading technology environment.


As a Client Contract Manager in the IT Outsourcing team, you will have the full responsibility for managing the relevant client contract during transition and post transition.

What we will expect you to do:

As a Client Contract Manager, during transition you will need to:

Collaborate with the Transition Program Manager and Director in the Transition of the Services.
Review and monitor all Transition Deliverables, most especially the Key Transition Deliverables.
Provide inputs and assistance as and when required by the Transition Program Manager and Director.

Post Transition:

Overall accountability for:
- The efficiency and effectiveness of Contract and
Service Management on the assigned contracts;
- governance of all the assigned contracts;
- meeting of service level targets across the assigned contracts;
- effective use of SNC and other systems across assigned contracts;
Ensuring contract deliverables are understood, gaps identified and corrected;
Driving effective and efficient collaboration with the LoBs for assigned contracts;
Establishing and executing the contract management disciplines, business management processes, and associated reporting; and
Ensuring prompt identification and resolution of service delivery issues.

Qualifications


Here’s what we are looking for in candidates applying for this job:


Key requirements:

Minimum Grade 12 certificate.
Post Grade 12 IT degree or diploma will be an advantage.
Financial/Budget Management.
Commercial/Contractual/Service Level experience.
Minimum of 2 years IT Operations / Service Management experience.
IT Outsourcing experience an advantage.
Minimum of 2 years technical experience.


Key abilities required:

Strong management skills.
Ability to work under pressure.
Good people management skills.
Attention to detail.
Effective problem management and conflict resolution skills.
Logical problem solving skills.


If you are up for the challenge and someone who can think outside the box apply today!


Dimension Data embraces the principles of the Employment Equity Act 55 of 1998. The company is committed to the goals articulated in its Employment Equity Plan.

To Apply:

http://didata.taleo.net/careersection/10200/jobdetail.ftl

Deadline: 29th July 2012