Customer Service Agent Jobs in Cape Town at South African Airways

Job Title: Customer Service Agent
Recruiter : South African Airways (Pty) Ltd.
REF: Western Cape/COMM/Customer Service Agent/BJ/290512
Recruiter: South African Airways (Pty) Ltd.
End Date: 2012-06-19
AA/EE: Applicable
Contract Permanent
Location: Cape Town
Available: 01 July 2012
Category: Sales And Marketing
Offer: Market Related

Introduction... The Customer Service Agent (CSA) is required to be an active member within the Direct Sales team constantly delivering added customer service value to all direct customers. Furthermore, the CSA ensures sales by being business minded and offering high standards of customer service. The Candidate is required to support the optimisation of the function by participating in improvement projects.

Minimum Requirements...
QUALIFICATION AND EXPERIENCE
Grade 12 or equivalent at NQF level 4
At least 6 months ticketing experience an advantage
Computer Literate: MS Office, Excel a necessity
Amadeus trained an advantage
Touch point training an advantage
Basic Fares an advantage
Voyager accreditation and working experience an advantage

KNOWLEDGE AND SKILLS
Domestic and International fares knowledge
Knowledge of flysaa.com an advantage
Communication skills
Record Management
Problem solving skills

ATTRIBUTES
Interpersonal skills
Results focus
Able to work independently and under pressure
High level of initiative and flexibility
Team player, responsible, reliable

Job Specification...

Perform all Direct Sales duties including Reservations, Fare construction, Ticket Office sales and full Voyager fulfilment
Issue all Direct Sales documents
Ensure that high standard of Traffic Documentation reporting is maintained
Ensure correct accounting procedures are followed with regards to Direct Sales
Constant monitoring of the market development, behaviour of the competition and the needs of our customers
Provide accurate information flow to customers with appropriate services
Offer exceptional service to all frequent flyer members and all passengers
Pass on sales leads and information to the applicable department
Provide customer service levels within the framework of "Seamless Customer Care"
Perform supporting functions of colleagues in their absence
Active contribute to reach agreed passenger sales targets


PLEASE NOTE THE FOLLOWING:

The onus is on the applicant to prove that he/she meets the minimum requirements, therefore please ensure that your CV is detailed enough, in other words, makes reference to qualifications, knowledge, skills, experience (inclusive of duties, tenure, designation etc.) and attributes.
Please note that no applications will be accepted without a certified copy of the applicant's ID and all relevant qualifications.
Closing date will be on 2012-06-19 at 15H00 Please be mindful of the closing date as NO late applications will be considered.
Applicants will go through a comprehensive assessment process which may include competency and/or psychometric assessments;
Applicants will undergo pre-employment checks i.e. criminal, credit, reference, authentication of qualification etc.
SAA is committed to Employment Equity. All appointments will be made in this context.
SAA reserves the right not to make an appointment to any of the positions contained in this advert.
Queries relating to the above positions may be directed to the relevant HRBP.
Should you not receive a response in 21 days, please consider your application unsuccessful.


Apply to:

https://flysaa.pnet.co.za/