Global Services Business Analyst Job in South Africa at Dimension Data Holdings Ltd in Johannesburg




  Job Title: Global Services Business Analyst

Primary Location
: MEA-ZA-Gauteng-Johannesburg Head Office



Target Start Date
: Aug 1, 2012
Number of Openings
: 2

Description


Dimension Data is simply a great place to work. More than 14,000 employees on 6 continents and in 51 countries will testify to this. We are also a successful company. Business Week agrees - they rated us as number 21 of the 100 strongest growth companies in the IT sector. We have won more global CISCO, Microsoft, Tandberg and Bluecoat awards than any other company in the world. Impressive - don't you agree?


At this point in time, we are searching for a Business Analyst to help our clients realise their business goals.


Our vision is to be world class leaders in the provision and management of specialist IT infrastructure solutions for our clients. We rely on our great team of expert business analysts to determine the client's business needs and to deliver the solutions smoothly.


As a Business Analyst at Dimension Data, you will be responsible for the proactive development and deployment of new/enhanced services and platforms, covering all the functional aspects from service definition through to build and deployment, and the reactive day to day operational support of our services business .


What we will expect you to do:



Operational Support

Perform the following activities, in the role of Business Analyst or Functional Lead (as assigned from time to time):

Provide support to team members and end-users on functionality of systems used within Dimension Data which are covered by the mandate of Global Services
Participate and actively be involved in the Global Services Development and Support processes, in particular, but not limited to:
Change Management - supporting end users in developing business requirements, validating enhancement requests, documenting Functional Specifications including test cases and logging Change Requests
Release Management – supporting the development and deployment cycle by performing Functional Testing including creating and/or editing System documentation and the Deployment process including User Acceptance Testing, Implementation and Post Production support
Support – validating bug fixes are documented correctly and are included and managed through the Release Management cycle (including Patch Process)
Training – preparing and delivering system and functional training to team members and end users
On call – provide after hours on-call support on a rotational basis

Projects

Participate in projects (as assigned), take responsibility and accountability for the following deliverables, in particular but not limited to and dependant on the scope of the project:

Provide an end-user perspective into the way the functionality should be delivered
Identify and document operational gap analysis
Translate the business requirements into documented Functional Requirements
Provide input into the business requirements and technical specifications
Review and validate the prototyping done by our development teams
Work with the business and Services Operations team to define processes, procedures and work instructions, and if required, prepare the necessary documentation
Document user guides and templates for service deployment
Document test cases and participate in system and user testing
Adhere to and follow the Global Services Development & Support processes

General

Actively participate in any assigned tasks and/or projects and meet agreed timeframes
Work as part of the team to meet the success criteria set for operational support and/or projects
Communicate and escalate if any issues arise or deliverables cannot be met and request assistance, if required, to ensure deliverables are met
Communicate regularly and proactively with your manager, team members and communities within Dimension Data
Support and work towards Dimension Data meeting it’s strategies (as defined from time to time)
Undertake, as requested by your manager, general tasks which are required to meet the objectives of Global Services and Dimension Data
And much more...

But most of all, we need you to act as the bridge between business and IT. In order to achieve this you will need to analyse our client's business systems, identify options for improvement, and deliver the proposed solutions.

Qualifications


Here's what we are looking for in candidates for this job:


Key requirements:



A background as a system administrator or developer would be advantageous
Extensive experience in and with all operational aspects of a Services business, preferably with a Systems Integrator
Very good analytical skills with the ability to convert business requirements into operational deliverables (functional requirements) to meet business objectives
Experience in the process of developing and implementing new services and systems
Excellent documentation skills, in particular, functional requirements, test cases, system user documentation, processes and procedures and presentations
Understanding of and experience with ITIL (IT Infrastructure Library)
Very good communication (verbal and written in English) and interpersonal skills
Good coordination and task management skills with an ability to encourage and motivate others to achieve objectives
Understanding of project management processes
Experiencing in coordinating and managing tasks, and small projects
Very good working knowledge of Microsoft Exchange, Word, Excel Project, PowerPoint and Visio
A background as a system administrator or developer would be advantageous
Understanding of system generally used in a services organisation e.g. Remedy, SAP, EMS would be advantageous

Key abilities required:

Able to effectively communicate with clients, team Demonstration of Dimension Data’s core values of Proactivity, Teamwork, Professional Excellence, Personal Commitment and Multi-Cultural Strength
Strong client focus showing empathy, understanding and readiness to get the job done to their satisfaction
High level of initiative, accountability, attention to detail and ability to follow processes
Self motivated, ability to work un-supervised as well as being able to work as part of a team in a global and sometimes pressured environment
Ability to learn new solutions, services and technologies through self-study (on the job and externally)
Proactive, flexible attitude to work with a willingness to constantly review and improve skills
Must be able and willing to travel locally and internationally, dependant on operational and project requirements

If you think we are missing a trick and you are always brimming with new ideas, we should talk. Contact us today!

To Apply:

http://didata.taleo.net/careersection/10200/joblist.ftl

Deadline: 29th July 2012

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