Job Title: Teller (Retail)(BB) - 00069466
Primary Location
:ZA-Kwazulu-Natal
Job Type
:Permanent
Posting Range:08/06/2012 - 08/07/2012
Description
Job purpose
Provide customer service to walk-in customers in the branch through timeous and accurate processing of their financial transactions. Identify sales opportunities and provide sales leads to sales consultants.
Key Responsibilities
• Balance, control and manage the cash float by checking the amount of cash at the teller station and requesting the restocking or repatriation of cash
• Dispense and receive physical cash, cheques, travellers cheques, drafts and other financial instruments over the counter to walk in customers
• Process and encash cheques presented by customers for deposit or payout after checking identification, account details and other prescribed controls
• Refer transactions in excess of teller mandate limits to next level team leader or branch manager for authorisation
• Capture transactions on the Bank system and ensure that all transactions are properly authorised before finalising the processing
• Count cash received or dispensed to ensure that errors are avoided
• Reconcile own cash at the beginning and end of each day as well as when cash is restocked during the day
• Ensure that journals are processed to recover charges for manual transactions processed for customers
• Provide advice to customers on the cash and other transaction processes to ensure the smooth flow of transactions
• Exhaust attempts to resolve customer enquiries before escalating to other departments or the team leader
• Explain the Banks procedures, security requirements as well as service offerings available to customers
• Report customer complaints on the Banks Customer Care process (CCP) to facilitate feedback to improve service to customers
• Guide customers on how to correctly complete transaction documentation
• Ensure accuracy and efficiency when engaging with the customer
• Portray a professional image and ensure that personal appearance conforms
• Maintain a neat and tidy workstation at times
• Identify sales leads and cross selling opportunities
• Explain the campaign details, during sales campaigns in brief and direct the clients to Sales Consultants
• Use of sales tools (e.g. teller prompts) in order to ensure the provision of leads to contribute to Branch sales
• Verify that information is accurate and complete in accordance with the Banks procedure
• Scrutinise and apply warning circulars, memos, stop payments and credit card lists
• Adhere to prescribed control measures to prevent fraud, losses and shortages
• Report suspicious transactions as per Money Laundering control frameworks
• Maintain applicable registers
• Adhere to safety and security procedures and follow prescribed instructions in event of robbery
• Follow off-line procedures and comply with Code of Banking practice
• Manage security items i.e. Cash, Teller stamps, Safe keys, combinations and FBSS cards in line with policies and procedures
General
The appointment will be made in line with the Absa Employment Equity strategy
Qualifications
Minimum Requirements
• Grade 12 or equivalent NQF level 4 or higher qualification
• One (1) year Cashier experience within a retail business
• Pass mark of 60% or higher for Accounting in Grade 12
• Pass mark of 50% or higher for Mathematics and/or Economics and/or Business Studies in Grade 12
• Proficient in MS Office (Word, Excel and Outlook) and the Internet
• No criminal record
Preferred requirements
• Business related National Diploma or B. Degree
• One (1) year Teller experience in a Bank
• One (1) year experience as a client facing customer services clerk.
• Preference will be given to South African Citizens and Permanent residents of South Africa with proof of permanent resident status
How to Apply:
http://www.absa.co.za/Absacoza/About-Absa/Careers/Apply-Online
Deadline: 8/7/2012
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