Shoprite South Africa Jobs - Customer Service Centre Agent Job Vacancy in Western Cape

Job Title: Customer Service Centre Agent

REF: HO/AR/Customer Service Centre Agent/Western Cape/140612

Recruiter: Shoprite Group of Companies

End Date: 2012-06-29
AA/EE: Not Applicable
Contract Permanent
Location: Western Cape
Available: ASAP
Category: PR / Communications / Journalism / Media And PromothOns
Basic salary range: Market RdLated
Reporting To: Customer Service Centre Manager
Department: Communications
Division: Head Office
Positions: 2
Introduction
The Shoprite Group of Companies is Africa’s largest food retailer and operates in 16 countries across Africa, Mauritius and Madagascar. Become part of a company that is at the forefront of technology and that offers exciting, stable and diverse career opportunities.

Location: Head Office, Brackenfell, Western Cape
Minimum Requirements

QUALIFICATION - Essential:

Grade 12
Post-matric qualification

WORK EXPERIENCE AND KNOWLEDGE - Essential:

2 - 3 Years in-bound call centre experience
3 Years knowledge of world-class customer service principles
3 Years experience in a Retail Customer Service environment is desirable

JOB RELATED SKILLS:

Telephone etiquette

Handling irate customers

Proficient in English and Afrikaans
Written and verbal communication
Job Specification

PURPOSE:

To provide telephonic support to customers with regards to queries, complaints and product information related to in-store supermarket services in a professional manner. To promote a positive image of the company through telephonic and written interaction.

OUTCOMES:
Customer Support
E-Product Support
Administration
Customer Service

BEHAVIOURAL COMPETENCIES:

Working with people
Relating and networking
Coping with pressures and setbacks
Writing and reporting
Delivering results and meeting customer expectations
Presenting and communicating information



ADDITIONAL REQUIREMENTS:

Highly pro-active individual
Well spoken and professional communicator

Firm when necessary

Excellent reasoning ability

Able to work without supervision

Fluent in English and Afrikaans

PLEASE NOTE: Applicants must be willing to work on weekends and public holidays.

Apply to:

http://shopritecheckers.pnet.co.za/#s=job_search