Job Title: TSS HW Portfolio Enablement Manager
Job ID GTS-0494358 Job type Full-time Regular
Work country South Africa Posted 13-Jun-2012
Work city Johannesburg Job area Operations (all other)
Travel No travel Job category Technical Solutions Management
Business unit MTS Job role General Other Services Solutions Management
Job role skillset General
Commissionable/Sales-Incentive jobs only No
Job description
The objective of the HWMA (Hardware Maintenance) Product Manager is initiate new service product ideas and evaluate them with sales and delivery, monitor the IBM-logo performance and define and execute business development activities, develop the management reporting for the IBM-logo HWMA area and provide regular updates to the TSS management and this for one or several IMTs in CEEMEA.
He/she needs to have a good understanding of the TSS portfolio, the end customer business as well as the business partner situation.
The teaming with C&N, the local TSS sales team and the respective offering functions on EMEA level is important. Beside that a close cooperation with S&D and the brands has to be established.
Each person in the business management support role has to have good management skills, good financial and marketing skills and a good insight into the TSS portfolio and the local TSS markets.
Required
High School Diploma/GED
At least 5 years experience in initiate new service product ideas and evaluate them with sales and delivery
At least 5 years experience in monitor the IBM-logo performance and define and execute business development activities
At least 5 years experience in develop the management reporting for the IBM-logo HWMA area and provide regular updates to the TSS management
At least 5 years experience in describe and optimize warranty exit and contract renewal processes
At least 5 years experience in lead the definition, development and deployment of alternate delivery channels for Base MA (e.g. depot repair) for general availability or on a special bid basis together with the solution design
At least 5 years experience in support ESA contract implementation in her/his IMT(s) with the annuity leader
At least 5 years experience in push joint TSS product promotions and product developments together with HW brands and MTS marketing
At least 5 years experience in head knowledge sharing between countries (regarding products, processes, competition
At least 5 years experience in promote regional expansion
At least 5 years experience in interlock with EMEA offering leader on different projects
English: Fluent
Preferred
At least 10 years experience in initiate new service product ideas and evaluate them with sales and delivery
At least 10 years experience in monitor the IBM-logo performance and define and execute business development activities
At least 10 years experience in develop the management reporting for the IBM-logo HWMA area and provide regular updates to the TSS management
At least 10 years experience in describe and optimize warranty exit and contract renewal processes
At least 10 years experience in lead the definition, development and deployment of alternate delivery channels for Base MA (e.g. depot repair) for general availability or on a special bid basis together with the solution design
At least 10 years experience in support ESA contract implementation in her/his IMT(s) with the annuity leader
At least 10 years experience in push joint TSS product promotions and product developments together with HW brands and MTS marketing
At least 10 years experience in head knowledge sharing between countries (regarding products, processes, competition
At least 10 years experience in promote regional expansion
At least 10 years experience in interlock with EMEA offering leader on different projects
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
To Apply:
http://www-05.ibm.com/employment/za/
Deadline : 15th July 2012
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